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Tech Support Analyst

Robert Half Technology Reading Full-Time
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Ref ID: 03710-0011048072

Classification: Desktop Support

Compensation: DOE

Robert Half Technology is looking for a Tech Support Analyst in the Wyomissing area. For immediate consideration for this Tech Support Analyst role forward your resume to Email blocked - click to apply. Responsibilities: - Provide consistent high quality customer service to both internal and external customers that meet or exceeds company standards. - Answering calls and chats from team members, assisting them with problems, entering problems into the help desk ticketing system, and escalating all critical issues. - Handling password reset requests and responding to email promptly. - Diagnosing, evaluating, and prioritizing requests for assistance from team members experiencing problems with hardware, application software, Windows operating systems, networking, and other computer related issues. - Escalating complex problems pertaining to software, hardware, and LAN/WAN networking to next level of support for problem resolution. - Dispatch field service resources as needed for hardware repairs. - Research, resolve, and follow-up on routine team member problems. For immediate consideration for this Tech Support Analyst role forward your resume to Email blocked - click to apply.
Requirements: - 4-6 years of Desktop Support experience. - Strong expertise in the Windows 7 and 10 environments and troubleshooting. - Proven ability to document appropriate technical information to serve as base for training and technical operations. - Knowledge in Windows operating systems, Microsoft Office applications, and Microsoft Outlook/Exchange - Extensive troubleshooting knowledge of Internet Explorer - Understanding of LAN/WAN, Windows user environment and printer configurations - Troubleshooting software and hardware issues on desktops, laptops and peripherals. - Previous customer service experience a plus - Experience with Remedy help desk ticketing system and other Windows based software a plus - ITIL certification a plus For immediate consideration for this Tech Support Analyst role forward your resume to abigail.fox@rht.com.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Skills required

Information Systems
Process Improvements (Business)
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Job ID: 03710-0011048072


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We have a lot in common: You want to find meaningful work and be rewarded for it, and we want to help you do it. We believe that when you find the role that matches your skills and priorities, you'll thrive.

Whether you're looking for project, contract-to-full-time, or full-time IT work, we've got your back. Robert Half Technology specializes in matching IT professionals like you with IT support jobs, software jobs, developer jobs and other technology roles. Our process begins with one-to-one personal service from industry specialists who get to know who you are and what you're looking for. Then we apply our deep expertise, robust resources and leading-edge technology to connect you with an assignment where you can make meaningful contributions and be valued for them.

At Robert Half Technology, we're dedicated to finding the fit that makes people happier and companies better. Join us.

About Us
Robert Half Technology is a division of Robert Half, the world's largest specialized staffing firm. For almost seven decades, we've helped candidates and companies find the right fit. That passion has paid off: Our company has appeared on Fortune® magazine’s list of “World's Most Admired Companies” since 1998. We love what we do-and we want you to love it too.

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