Robert Half Technology is looking for a Tech Support Analyst in the Wyomissing area. For immediate consideration for this Tech Support Analyst role forward your resume to Email blocked - click to apply
. Responsibilities: - Provide consistent high quality customer service to both internal and external customers that meet or exceeds company standards. - Answering calls and chats from team members, assisting them with problems, entering problems into the help desk ticketing system, and escalating all critical issues. - Handling password reset requests and responding to email promptly. - Diagnosing, evaluating, and prioritizing requests for assistance from team members experiencing problems with hardware, application software, Windows operating systems, networking, and other computer related issues. - Escalating complex problems pertaining to software, hardware, and LAN/WAN networking to next level of support for problem resolution. - Dispatch field service resources as needed for hardware repairs. - Research, resolve, and follow-up on routine team member problems. For immediate consideration for this Tech Support Analyst role forward your resume to Email blocked - click to apply
Requirements: - 4-6 years of Desktop Support experience. - Strong expertise in the Windows 7 and 10 environments and troubleshooting. - Proven ability to document appropriate technical information to serve as base for training and technical operations. - Knowledge in Windows operating systems, Microsoft Office applications, and Microsoft Outlook/Exchange - Extensive troubleshooting knowledge of Internet Explorer - Understanding of LAN/WAN, Windows user environment and printer configurations - Troubleshooting software and hardware issues on desktops, laptops and peripherals. - Previous customer service experience a plus - Experience with Remedy help desk ticketing system and other Windows based software a plus - ITIL certification a plus For immediate consideration for this Tech Support Analyst role forward your resume to firstname.lastname@example.org.Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agencies
The intersection of technology and people it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Process Improvements (Business)