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Service Delivery Manager at Infosight Consulting Inc

Service Delivery Manager

Infosight Consulting Inc Philadelphia, PA Full-Time

Job Title: Service Delivery Manager

Location: Philadelphia, PA (Day 1 Onsite)

Duration: Long Term

Position Type: Contract


Job Summary:

Delivery Model- Managed Capacity & Managed Outcome

Domain - Data Network Services and Products

o Development and Support of Common infrastructure, configuration, and


o Use DevOps Tools to make sure that changes are validated

o Insight and Analytics - Provide support for architecting, developing,

deploying, and maintaining data analytics platforms


Role and Responsibilities:

Liaises with Offshore & onsite team and Incident Manager counterparts at the client-side

Promote collaboration and team dynamics across TEL and client teams

Establish and monitor relationships with client stakeholders at all levels

Facilitate E2E coordination of critical incidents occurring in the client environment (Business applications and infrastructure)

Ensuring outages are E2E driven by maintaining authority during technical bridges for faster and successful resolution

Be involved in Performing Root Cause Analysis (RCA) for domain-related incidents

Lead team on User Stories completion in sprints & interact with stakeholders to ensure business requirements are met. Participate in Sprint Planning, Review, and Retrospective calls

Prepare and report project status to both TEL and client stakeholders

SLA & KPI Management

Manage financial health of the project (including billing and Invoicing)

Promote quality throughout service delivery based on TEL and industry standards for quality assurance

Anticipate and identify challenges and resolve them as they occur

Approach challenges and conflicts positively

Proactively manage decisions and risks associated with the project

Lead team meetings with TEL project teams and client project teams

Set direction for the project team in all aspects of service Delivery

Assume additional project responsibilities to ensure project and TEL success

Participate in business development activities as requested

The role may include part-time or full-time travel to client locations


Additional Notes

Previous experience of Comcast will be preferred.

Expert in ITSM and ITIL Certification is an added advantage

PMI-PMP certification or completion of a certified project management course is an

added advantage.

Experience: 10+ Years in Service Delivery Management



Bachelor s degree, preferably in Computer Science, IT, Management, Business

- provided by Dice

Recommended Skills

  • Billing
  • Business Development
  • Business Requirements
  • Certified Project Management Professional
  • Data Analysis
  • Dev Ops
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