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  • 1310 Martin Luther King Junior Drive
    Bloomington, IL 61701

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Consumer Debt Collection Specialists

Afni, Inc. • Bloomington, IL

Posted 30 days ago

Job Snapshot

Experience - Greater than 15 years
Degree - High School
Customer Service


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Job Description

Up to $19 per hour based on relevant experience. Plus, our highest-performing Consumer Debt Collection Specialists earn an average of $1,000 per month in bonus plus an hourly pay rate.

This career opportunity is working in our customer contact center in Bloomington, IL

Afni is hiring experienced and professional Consumer Debt Collection Specialists to join our high-performing receivables management contact center team in Bloomington, Illinois. The more relevant experience you have, the more you can earn!

Our smart and motivated employees connect with customers to negotiate pay arrangements for past-due accounts (debt). Are you ready to be successful, advance your career, earn life-changing bonuses, make friends, and do meaningful work that makes a difference to people? Our team is made up of above-average people who come to work every day ready to make it even better than the day before. Join our team and fuel your passion for work and life.

As a Consumer Debt Collections Specialist, you will:

  • Work in our contact center, wear a headset, and talk to people over the phone. Sometimes customers call us and other times we call them.
  • Help customers with their accounts and negotiate payment arrangements that work for everyone.
  • Listen to understand, respond with empathy, treat customers with respect, and take quick action. Like all of us, people just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.
  • Manage your performance with the help of a management team who will invest in you.
When you join Afni, we will:
  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Invest in you from day one with award-winning training and development.
  • Give you ways to earn big each month through bonus and incentives. Our most successful Consumer Debt Collection Specialists earn about $1,000 per month in bonus alone!
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.
  • Give you paid holidays and time off after 90-days of service.
  • Celebrate team and individual wins -- big and small.


Bring it. You're qualified if you:

  • Have a naturally positive attitude and excellent communication skills.
  • Love to compete and strive to always get better.
  • Consider yourself to be above average.
  • Have a genuine interest in people and a desire to help.
  • Have worked at a third party debt collection agency or in a telemarketing environment for at least a year. More than a year experience preferred (starting pay will align with relevant experience).
  • Are ready to be part of a team and contribute to Afni's success.
  • Can use a computer and navigate the web.
  • Are at least 18 years old and legally eligible to work in the United States.
  • Have a high school diploma or GED
  • Can pass a criminal background check
Job ID: *US*-173994
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