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Wireless Kiosk Lead at MarketSource

Wireless Kiosk Lead

MarketSource Kendall, FL (Onsite) Full-Time
Job Description

Wireless Kiosk Lead

MarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth.

Job Summary:

The Wireless Kiosk Lead is a non-exempt role that will drive customer experience and sales in the wireless kiosks operating inside Costco locations. This is a full-time position designed to sell the wireless suite of services on behalf of MarketSource as an Authorized Agent of Verizon Wireless. The wireless kiosk team will be expected to serve the Costco Member by offering wireless solutions that best fit their needs while increasing sales and revenue of products and services through direct selling. The WKL will be responsible for a small team of associates driving sales productivity and customer experience.

Essential Functions:

Drives sales productivity for wireless products and services including responsibility for personal as well as team sales goal attainment all while delivering an excellent customer experience to Costco Members

* Cooperate with and motivate your Kiosk Retail Sales Consultants to achieve a team approach to sales and customer service

Grow sales performance and other key metrics through sales, training, and marketing promotions

Communicate in-store promotions, and coordinates with appropriate personnel

Schedule and manage full and part time Wireless Sales Experts

Positions Verizon Wireless as best in class solutions and services while creating best-in-class customer experiences supporting a selected kiosk location

Assists District Manager in communication of key initiatives and recommendations. Acts as a conduit for inclusive and efficient district-wide communication

Always represents MarketSource and our Verizon relationship in a professional manner

Supervisory or Management Responsibility/Decision-Making Level:

Develops and manages positive business relationships with retail store leadership and employees where wireless kiosks are located

Manages and tracks progress against kiosk goals and sales plan

Communicates progress and opportunities with District Manager and MarketSource leadership

Serves as a point-of-contact for business consultation

Serves as a point of escalation for questions or issues including individual member issues

Partners with MarketSource leadership, ensuring correct product mix, including but not limited to:

Ensuring proper merchandising at locations, including brand compliance and kiosk appearance

Increasing visibility of wireless products and services

Involved with kiosk personnel recruiting, candidate selection, interviewing, and corrective coaching of subordinate positions in coordination with MarketSource HR and District Manager when necessary.

Partner with District Manager regarding hiring and termination decisions.

Responsible for evaluation and performance reviews of subordinate positions in concert with the District Manager.

Minimum Education and/or Experience:

Some college preferred

High School Diploma or equivalent (G.E.D.) required

2+ years training, sales, retail management or related experience required

Prior wireless or electronics retail management preferred

Requisite Abilities and/or Skills:

Excellent communication skills

Knowledge of wireless or electronics industry preferred

Proven record as leader, organizer, and/or teacher

Proven self-starter

Dedication and drive to be a high performer

Ability to take complex technology to simplified consumer value proposition

Smartphone required

Additional Job Requirements:

Flexible physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items

Requires the ability to move around the store, assist customers and maneuver merchandise when necessary

Performs additional job duties as assigned

MarketSource is an Equal Opportunity Employer

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call

Recommended Skills

  • Consulting
  • Customer Experience
  • Customer Service
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  • Decision Making
  • Electronics
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