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Front Desk Monitor (LEH776)

Volunteers of America Greater New York The Bronx Full-Time
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Volunteers of America is a national, faith-based human services organization that helps some of the most vulnerable men, women and children in our communities lead safe, healthy, independent and productive lives. Founded in New York City in 1896, Volunteers of America is one of the nation's oldest, largest and most respected human services organizations, serving 2 million people in 400 communities in 46 states every year. Volunteers of America - Greater New York is the largest affiliate of the national organization, with more than 90 programs and 1,300 staff in the metropolitan New York area, Westchester and Nassau counties, and Northern New Jersey. Skilled and dedicated staff, and generous corporate and individual community partners, help tens of thousands of people in need every year. Whether the needs are short-term, like case management and temporary shelter, or long-term help like permanent supportive housing, we have the commitment, experience and relationships necessary to provide high quality, comprehensive services to a wide range of people in need in the New York metropolitan area.


The front desk monitor/receptionist answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.


High school diploma or GED. 
Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.  Must be able to perform diverse tasks with ease and maintain confidentiality.


  1. Greet all visitors and assist them with directions or announce their arrival to staff or residents.

  2. Ensure that all clients sign in and out as required.

  3. Route mail and deliveries as required.

  4. Handle or assist in crisis intervention.

  5. Follow assigned procedures in emergency situations.

  6. Perform other related duties as required.


  1. Visitors are assisted promptly and courteously.

  2. Client locations can be tracked at all times.

  3. Mail and deliveries are routed to the appropriate people.

  4. Crises are handled according to agency policy.

  5. Emergency situations are responded to according to agency policy.

  6. Related duties are performed completely, accurately and on time.

Make a living by making a difference. Apply online today!

Volunteers of America is an Equal Opportunity Employer.

Skills required

Customer Service
Data Entry
Clerical Works
Telephone Skills
Direct Call
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Volunteers of America - A Great Place to Work! Founded in 1896, Volunteers of America is a recognized leader in providing innovative and dynamic services human services. With more than 1,300 employees in 80 programs in the New York metropolitan area, dedicated professionals serve 45,000 individuals in need each year. We offer an array of employment opportunities from entry-level to experienced positions in social services, direct care, teaching, occupational and speech therapy, administration, maintenance, and much more. Whether you are looking for your first job, or have several years of experience, you can have a rich and rewarding career at Volunteers of America. A career with us provides more than a paycheck; make a living by making a difference. Our nine Shared Values are the focus for the way we work together: Service; Professionalism; Quality; Communication/Teamwork; Integrity; Diversity: Humor; Creativity; and Spirituality. People who succeed at Volunteers of America share our colleagues' commitment to bringing these values to life, both professionally and personally. You will be part of a challenging and fast paced environment. We seek people who are problem solvers and take initiative to make things better. We need team players who communicate with clients and colleagues in ways that maintain constructive relationships. Our energy is focused on excellent service delivery and continuous improvement. If you are looking to hone your skills and and growth, this is the place for you! You will be working side-by side with seasoned professionals who have the know-how to teach new skills. You will also participate in various formal training programs geared specifically toward your own position and program at Volunteers of America. How far you go depends on your own talent, initiative, and drive. We offer comprehensive benefits to full-time employees. This includes: medical/dental; vision and prescription coverage; life insurance; short and long-term disability; pension plan, tax deferred annuity program; paid personal leave; paid holidays; employee assistance program; credit union; and tuition reimbursement. Whatever you're doing now, if you want something else - something better - a chance to do something worthwhile, take a closer look at the job opportunities we have at Volunteers of America.

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