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  • Oklahoma City, OK

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Customer Service Representative

Kemper • Oklahoma City, OK

Posted 13 days ago

Job Snapshot

Full-Time
Degree - High School
Other Great Industries
Customer Service

Job Competition

19

Applicants

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Job Description

Position Summary:

Duties include direct contact with policyholders by telephone. Responsibilities include retaining current policyholders business by explaining current benefits, collecting past due premiums and offering methods to satisfy their insurance needs. In addition, the position is responsible for answering incoming calls from customers, agency field representatives, and providers while ensuring a high level of customer service and maximizing productivity.


Position Qualifications:

• Previous call center experience (Outbound & Inbound)

• Excellent customer service skills (written and oral)

• Ability to listen, understand, and address inquiries

• Self-directed , discreet & confidential with a positive work ethic

• Organizational skills, able to balance production and quality requirements

• Basic math, MS Outlook, Word & Excel skills

• English/Spanish bilingual preferred but not required

• Health Insurance background a plus

• High School or equivalent


Our employees enjoy great benefits:

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Protect what you love with discounts on home and auto insurance products.
• Get employee discounts for shopping, dining and travel through Kemper Perks.


Kemper at a glance

With $11 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of companies specializes in auto, home, life, health and valuables insurance products for individuals, families and businesses.

Kemper’s underwriting companies* are rated A- (Excellent) and Infinity Property & Casualty is rated A (Excellent) by A.M. Best Company, the leading insurance industry rating authority. Kemper companies service seven million policies and rank among the top 25 personal lines property and casualty writers and the 2016 Ward’s 50 Top Performers list of life insurance companies.


•Alliance United Insurance Company is not rated.

We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V

-MO -CB +ZR -GD -IN +MSJ -PT
Job ID: *53E410DFDD01BF9C
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