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Tier 1 Remote Desktop Support

Apex Systems San Antonio Contractor
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**If interested, please contact Email blocked - click to apply with an updated copy of your resume and the best time follow up with a call.**

Apex Systems is hiring for Desktop Support Technicians in the San Antonio area. 

Job Details:

Desktop Support- Tier I

DoD Contract- 3 mo. Contract to Hire

San Antonio, TX

Responsibilities:

  • First-level support of all inbound calls, generating an Incident for all new issues.
  • Accurately logging, ticketing, and tracking/owning all incidents.
  • First contact resolution of desktop issues or follow proper escalation procedures
  • Provide accurate, timely, and professional resolution on all supported issues.
  • Timely, accurate, thorough and professional follow-up on all Incidents.
  • Quickly identify and escalate high-priority issues.
  • Accurately triaging/assigning/escalating tickets per current processes and standards.
  • Maintain dependable attendance and schedule adherence.

Skills:

  • Strong critical thinking skills that facilitate expedient problem solving
  • Strong communication skills
  • The ability to effectively communicate technical matters to a non-technical audience
  • Hardware/software maintenance skills
  • Ability to multitask while staying focused in a fast-paced competitive environment
  • Proficient with Microsoft Office
  • Proficient with Windows 7 and Windows 10 operating system
  • Knowledge of mobile devices
  • Experienced in the use of remote access applications
  • Able to work in a team environment
  • Able to resolve technical issues within the policies and guidelines provided
  • Excellent customer service skills

Requirements:

  • Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one OR Candidates must be U.S. Citizens, and able to obtain and/or maintain a Secret security clearance as a condition of employment.
  • CompTIA Security+ Certified OR have a CompTIA A+ or Net+ and can obtain a CompTIA Sec+ within 90 days of employment
  • Microsoft Certified IT Professional (MCP) preferred
  • 2 to 3  years of recent experience in a help desk/desktop support environment
  • Familiar with Service Desk support methodology
  • AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred
  • Familiar with ITIL
  • HDI certification preferred

**If interested, please contact Email blocked - click to apply with an updated copy of your resume and the best time follow up with a call.**

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

 

Recommended skills

Complex Problem Solving
Microsoft Certified It Professional
Communication
Help Desk
Critical Thinking
Desktop Support
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WHAT WE DO:

Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.

OUR CREDENTIALS: 

Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.

SUPPORTING OUR CONTRACT EMPLOYEES:

We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.

WHO OUR CUSTOMERS ARE: 

We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 

WHERE WE ARE: 

Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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