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Customer Service Representative

the trak group Hamilton Full-Time
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Customer Service Representative

This small, energetic office allows you to provide true customer service and really take pride in the relationships you build with the customers.

What you need to work here:

  • At least 2 years of strong customer service experience, preferably over the phone
  • Basic to intermediate Microsoft Office skills
  • Accurate and quick data entry
  • Positive attitude, willing to pitch in and help the team in any area possible
  • Reliable and punctual
  • Excellent customer service and communication skills
  • Strong attention to detail and very organized
  • Strong multi-tasking skills
  • Thick skinned
  • Ok with structure and micro management
  • Ability to work independently

You will take incoming calls to create new customer orders, enter orders into the system, coordinate shipments with all departments and the customers, follow up with the customers to ensure order/shipment was successful, assist with any issues that are faced during the shipment/order process. Lastly, you will also assist with billing, invoicing, and reporting.

Why work here?

  • Competitive salary
  • Very laid back, relaxed atmosphere
  • Full benefits medical benefits, company pays for most of the basic medical plan
  • Small, very stable company with a team-oriented feel
  • Tons of autonomy in your role
  • Building relationships with the customers



Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


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Customer Service Representative
Estimated Salary: $64K
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Job ID: BHJOB13928_7808


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Named one of the Largest Tri-State Executive Search Firms list in Greater Cincinnati in 2011, the trak group is the parent company of trak staffing, MRI (Management Recruiters of Cincinnati), and JBM Corporate Holdings.

trak group is proud of its impeccable reputation as a professional staffing and recruiting firm. trak group has demonstrated an unmatched level of expertise and competency in the staffing industry and takes great pride in its A+ rating from the BBB. President/CEO Joe McCullough sets the bar for exceptional customer service and ethical business practices. trak employees are among the most respected recruiters in the region because of the company’s good-standing. Additionally, trak enjoys high levels of employee satisfaction as evidenced by its receipt of the Business Courier’s “Best Places To Work” award for three consecutive years.

The roots for trak group were started with the opening of the Cincinnati office of Management Recruiters International in 1972. MRI has consistently remained in the top 10 percent of their 950 offices internationally. We’ve been recognized nationally as “Best In Class,” an award given for superior performance, and most importantly, for customer satisfaction. Our nearly 40 years of experience benefits clients and candidates alike.

trak Staffing was added in 1988 to assist our clients with their temporary staffing needs, with a focus on office support. During the past 23 years, we have expanded our focus to include temporary and temp-to-hire administrative placements. In 2005, we added direct hire/permanent placements to this division with tremendous success.

In 2006, JBM Corporate Holdings Inc. was established to administratively support trak staffing and MRI. The trak Group has become one of the largest and most successful employment firms in the region and now has offices in Texas and Florida.

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