Appointment Scheduler Calling Customers to Schedule Appointment/coordinate delivery times. Basic Computer skills Customer Service Monday-Friday 9-6 10-7 12-9 1-10 shifts The Account Representative position is responsible for soliciting and scheduling customer freight orders in order to meet capacity goals. The position requires developing and maintaining excellent customer relationships to maximize business potential while striving to achieve exceptional customer service and utilization of company equipment. Responsibilities: Solicit freight from existing and new customer to meet volume and utilization requirements. Foster excellent customer relations by ensuring on-time service and prompt handling of customer requirements to maximize freight potential. Enter customer orders into the company system and track loads as required to ensure on time, damage free service. Set pick up and delivery appointments to ensure timely delivery and maximize customer satisfaction. Manage trailer pools for their assigned customers to meet their needs and ensure adequate equipment utilization. Negotiate spot prices to secure incremental volume to meet capacity needs. Ensure freight volume meets or exceeds capacity requirements for their assigned market areas to maximize revenue.
Customer Relationship Management
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Advantage Resourcing is a member of a family of staffing companies owned by parent Recruit Holdings Co., Ltd., based in Tokyo Japan. Advantage Resourcing has offices in the U.S., Canada, UK and Sydney, Australia. The Advantage Resourcing service delivery model is “local market focus”, meaning that Advantage Resourcing learns client requirements for primary skill sets in every local market we serve.
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Through our local market intelligence, we acquire resumes, screen and qualify candidates and prepare to deliver talent and solutions to our clients locally. Because of our vast global network, we also service clients who live and work in multiple geographies and countries as needed. It is not uncommon for Advantage Resourcing to manage human resource and staffing solutions for one client in multiple cities, states, and even countries. We are able to find the perfect candidate for a job one mile away, but we can respond to our clients needs whether they be 400 or 4,000 miles away while managing all of the international employment challenges, such as immigration and worker mobility issues, cultural anomalies, and currency conversions.