Nesco Resource is seeking a Customer Service Representative (CSR) located in Butler, PA. It is the CSR's responsibility to maintain and enhance the company's core value of CUSTOMER FOCUS by answering product and service questions, process orders, communicate in a professional manner customer needs to ensure customer satisfaction.
Resolve product and service problems, clarifying customer complaint, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution.
Understand and be able to communicate quality parameters on all products.
Have full knowledge and understanding of all products and services
Manage incoming calls while referring non-CSR calls to appropriate departments (i.e. Lami, Commercial, Heavy, etc.).
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Meet personal/team targets (i.e. goals for personal development/answer calls by 3rd ring).
Handle complaints, provide appropriate solutions and alternatives within time limits and follow-up to ensure resolution.
Follow communication procedures, guidelines and policies.
Go the extra mile to engage customers.
Answer questions on warranties.
Have full understanding of RMA process.
Gather feedback on customer satisfaction and experience and communicate customer comments to appropriate people.
For more information contact us Nesco Resource ~ Cranberry Twp. at
Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
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Job ID: 21-18910
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