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  • St. Petersburg, FL

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Product Support Representative

Apex Systems • St. Petersburg, FL

Posted 3 days ago

Job Snapshot

Full-Time
Degree - 4 Year Degree
Other Great Industries
Admin - Clerical, Customer Service

Job Competition

7

Applicants

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Job Description

Apex Systems is searching for qualified candidates for an entry level Help Desk Support position with an international provider of financial services technology in the Tampa Bay/St. Petersburg area. If interested, please send an updated copy of your resume to [Click Here to Email Your Resumé], along with a phone number where you can be reached.

1st Working Shift (08:00:AM - 06:00:PM)

JOB SUMMARY:
Administers the necessary product requirements to maintain consistent account control of clients that use company software products and ensures that the quality and utilization of company software products satisfies client needs.

GENERAL DUTIES & RESPONSIBILITIES:

• Hours – 8/9AM start
• Skills/Experience – Highly skilled and self-motivated individual with experience in process improvement, customer service and excels in problem solving. Is detail oriented, able to shift priorities, has a positive attitude and works well with all types of people.
• Systems Knowledge – Excel experience is needed, at least beginner, but the more proficient the better
• Provides in-depth product support to clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Resolves Client concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Performs other related duties as assigned.

EDUCATIONAL REQUIREMENTS:
Bachelor’s Degree in Business or related field or the equivalent combination of education, training, and work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:
• Prior banking or finance related experiences a plus; personal banking experience preferred
• Documents Client information and recurring technical issues to support product quality programs and product development
• Strong Analytical Skills
• Knowledge in programming, business analysis or implementation of software products
• Organizational and time management skills required
• Self-starter with proven ability to work independently
• Extremely comfortable working with computers and a variety of applications
• Excellent oral and written communications skills
• Strong problem solving skills 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

Job ID: 942507
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