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Sales Service Representative - Baltimore

GAF Baltimore Full-Time
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The Sales Service Representative is responsible for supporting our sales and marketing efforts at large national retail locations.


• Facilitate the sale and flow of GAF products through big box home improvement retail accounts
• Educate and promote growth of roofing category (emphasis on commercial products).
• Ability to train individuals or small groups with emphasis on general product knowledge, application techniques and best practices.
• Develop and maintain close working relationships with the Retail Sales Service Manager, GAF Territory Sales Managers, big box home improvement retail management/pro desk/merchandising teams and store associates
• Implement GAF product and set integrity in stores, provide feedback on market conditions, insure proper inventory levels, maintenance of retail product categories and provide training to retail associates
• Perform other duties as assigned

LEVEL BASED COMPETENCIES: (applicable to Professional level only)
Level Based Competencies are to be designated based on job level and content.

• Adaptability
• Building Strategic Working Relationships
• Technical/Professional Knowledge & Skills
• Stress Tolerance
• Decision Making
• Communication

Technical knowledge/skills (entry, intermediate, advanced)

• Intermediate proficiency using Microsoft Office Suite
• Intermediate understanding of commercial roofing and/or coatings products
• Strong knowledge of industries, process and systems

General knowledge/skills (entry, intermediate, advanced)

• Intermediate to advanced communication skills with strong customer focus
• Intermediate to advanced analytical skills
• Strong organizational and presentation skills
• Ability to multi task
• Ability to build working relationships
• Intermediate time management skills
• Advanced level negotiation skills
• Presentation skills in a small group setting


• BA/BS degree

• 1 to 2 years’ experience in a sales, branch manager or customer service focused role (building materials industry a plus)  

• Combination of retail sales & customer service along with an interest in becoming a Territory Sales Manager desired
• Highly motivated and have a strong desire for advancement in a roofing sales capacity


No of direct reports: n/a
No of indirect reports: n/a
Budget Responsibility: n/a
Travel Requirements: 20%



Skills required

Customer Service
Customer Relationship Management
Customer Satisfaction
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Job ID: 9465


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With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world. Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors. GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most. For more information about GAF, visit gaf.com.

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