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Customer Service Representative 2 job in Omaha at Kforce Finance and Accounting

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Customer Service Representative 2 at Kforce Finance and Accounting

Customer Service Representative 2

Kforce Finance and Accounting Omaha, NE Contractor
Competitive
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RESPONSIBILITIES:

Kforce has a client in search of a Customer Service Representative 2 in Omaha, NE. Duties:
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Building and maintaining strong business relationships with existing customers through established service and banking sales standards

REQUIREMENTS:

  • High School diploma or GED preferred
  • 2-4 years of customer service related experience required
  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
  • Ability to work independently and manage one's time
  • Ability to accurately document and record customer/client information
  • Previous experience with computer applications, such as Microsoft Word and PowerPoint
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Recommended Skills

Attention To Detail
Communication
Interpersonal Skills
Verbal Communication
Written Communication
Billing
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Job ID: FATND1949575

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