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Customer Service in Conowingo,Maryland
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Customer Relations Representative

Amerigas New Castle Full-Time
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When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 2 million residential, commercial, industrial and motor fuel propane customers.  Together, our 8,500 dedicated professionals will deliver 1.5 billion gallons of propane from 1,400 distribution points across the United States.

At AmeriGas our employees are the keys to our success and we are proud to offer a comprehensive benefits package, in addition to excellent starting pay:

• Exceptional medical, dental and prescription benefits

• 401(K) with company match

• Generous bonus potential

• Paid time off (including holidays)

• Paid Training

• Annual performance reviews and salary increases

• Propane discounts

• Career advancement

• Tuition reimbursement

Job Summary:

The Customer Relations Representative (CRR) acts as the first point of contact for all AmeriGas customers. The CRR is responsible for ensuring an extraordinary customer experience by building and maintaining relationships with customers and providing prompt and accurate service. The CRR will drive customer retention and growth through accurate posting of daily work, handling customer complaints and inquiries, a commitment to accuracy when reconciling accounts receivables, and strong organization skills when supporting delivery and service operations.

Knowledge, Skills and Abilities:

  • Advanced knowledge in Microsoft office and windows based applications
  • Ability to master SAP order to cash system
  • Must have strong organizational skills as well as be extremely detailed oriented
  • Must be able to work well in a team-oriented environment
  • Must be service-oriented and sales minded
  • Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations
  • Must be resourceful and excel at problem resolution

 

Education and Experience Required:

  • High school diploma required
  • Two or more years in customer service industry strongly preferred
  • Sales experience preferred
  • Prior SAP experience is a plus

AmeriGas is a Drug Free Workplace.  Candidates must be able to pass a pre-employment drug screen and a criminal background check.  AmeriGas is an Equal Opportunity Employer.

 

Skills required

Customer Service
Problem Solving
Listening
Resolve Customer Issue
Retention Management
Help Customer
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Job ID: 566095000

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AmeriGas Propane is the nation's largest propane distributor, serving over 2 million residential, commercial, industrial, agricultural and motor fuel propane customers in all 50 states. We have more than 8,000 employees whose spirit, enthusiasm and dedication are displayed every day in the hundreds of cities and towns that we serve across the nation. 

The company’s focus on employees and our employee’s dedication to customer service will confirm our position as the industry leader. AmeriGas is listed on the New York stock exchange [NYSE: APU]. For more information visit our website at www.amerigas.com

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