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- Stevens Point, WI 54481
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Branch Operations Support Specialist
Kforce Finance and Accounting • Stevens Point, WI
Posted 1 month ago
RESPONSIBILITIES:Kforce is working with a client who has an increase in workflow and needs immediate help within their Branch Operations department. They are looking for 10 Branch Operations Support Specialists to help support this project for approximately 3 months in Stevens Point, Wisconsin (WI). As a Branch Operations Support Specialist you will be supporting the following duties:
- Provide support and direction across business lines to help mitigate fraud/risk and to ensure compliance
- Play a critical role in problem solving and delivering an exceptional customer experience during every interaction
- Provide ongoing support to all colleagues through multiple channels including phone, service request fulfillments, emails and Instant Messaging
- Utilize internal tools to assist in monitoring and analyzing calls to identify potential risk areas that may need review to ensure limited exposure to the bank
- Complete account and customer high level maintenance and monetary transactions
- Excellent customer service experience required
- Ability to use multiple communication tools/networks - phone, email, etc.
- Prior banking strongly preferred