AOC Emergency Medical Dispatch (EMD) Dispatcher
General Description and Classification Standards
Under the general direction of the Hartsfield-Jackson Atlanta International Airport (HJAIA) Airport Operations (AOC) Manager, and the AOC EMD Supervisor, this position is responsible for performing all airport dispatching functions to emergency and non-emergency personnel and providing emergency medical instructions when required. The AOC includes several integrated operations: an emergency 9-1-1 Public Safety Answering Point (PSAP) servicing Police, Fire, & EMS and an additional responsibility of supporting the Department of Aviation’s other divisions of Security, Operations, and Maintenance.
Essential Duties & Responsibilities
Operates related technology and responds to radio, telephone, email, alarm, CCTV, and other data transmitted into the AOC facility.
Provides Emergency Medical Dispatch (EMD) instruction based on the approved EMD program for the airport. Fields calls that require EMD instruction and triage the calls to prioritize the handling of emergency medical incidents. Participate in the work of a call taker, dispatcher, and performs other duties as assigned.
Complete all processes and documentations for EMD calls as required by the EMD program. Participates in required training to maintain certification as an EMD Dispatcher for the airport.
Operates the Computer Aided Dispatch (CAD) system to track, record and prioritize incidents and incident responses. Provides on-ongoing communications and coordination support to both emergency and non-emergency operations in the field as required.
Acts decisively when incident conditions and/or airport staff or facilities are endangered. Coordinates communications with off airport responders to airport incidents. Staffs and supports the activation of the EOC as directed. Conducts detailed and comprehensive briefings to relief telecommunicators before leaving their workstation(s). Provides quality customer service on all interactions with the public and AOC supported operations.
Articulates, promotes, and supports the mission and vision of the Emergency Management division; provides answers and solutions for emergency and non-emergency requests for information and services; reviews and trains to maintain current levels of operations knowledge, stays abreast of continuous system changes, enhances knowledge, and learns new skills; provides input to enhance and improve department services to our internal and external customers. Perform other related duties as assigned by the AOC Manager, AOC EMD Supervisor, and/or Emergency Management Director.
Knowledge, Skills, and Abilities
Ability to use the established operating procedures to determine severity of emergency events and an appropriate course of action. Ability to understand EMD processes and procedures and implement them in the daily operational call taking processes. Ability to work under stressful conditions, analyze and manage situations, and make decisions rapidly. Ability to prioritize multiple tasks, work independently and as a team member.
Ability to understand and follow oral and written instructions. Ability to communicate orally an in writing. Ability to respond to emergency call situations at any time. Ability to read, write, and speak fluent English. Ability to report to work during inclement weather. Ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors. Ability to use keyboard devices, computers, and communications equipment and be able to sit for extended periods. Ability to type a minimum of 30 words per minute with 95% accuracy.
Ability to troubleshoot equipment failures and problems. Knowledge of personal computers and commonly used software such as Microsoft Windows, Excel, Word, Office, Outlook and other mapping, database and I.P. systems. Qualifications
Qualifications – External
High School diploma or GED
Flexibility to work various shifts, nights, weekends, and holidays
Preferred Education & Experience
Minimum of 7 years of prior 911 communications dispatcher experience
Minimum of 4 years of prior Emergency Medical Dispatch preferred
Georgia POST certification
Licensures and Certifications
Obtain EMD certification within the timeframe specified by the AOC manager, maintain certification during employment
Obtain TCPR certification within 90 days of hire, maintain certification during employment
Georgia Crime Information Center (GCIC) certification within 6 months of hire
Essential Capabilities and Work Environment
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
Troubleshooting (Problem Solving)
Emergency Medical Dispatch