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  • 1265 Belmont Street
    Boston, MA 02301

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New Accounts Operations Processor

Eastern Bank • Boston, MA

Posted 2 months ago

Job Snapshot

Experience - 2 to 4 years
Degree - High School
Banking - Financial Services

Job Description

  • Daily booking of residential mortgage and consumer loans through respective manual or automated interface applications and balances daily work. Reviews and understands the interfaced data in CRIF and Empower. Manually inputs appropriate fields into the front-end systems or FIS as needed. (Regulations impacted: RESPA and Flood).  
  • Daily booking of Commercial and Business Banking loans through respective manual or automated interface applications and balances daily work. Reviews and understands commercial loan documentation (Note, Loan Agreement, Escrow Disclosures and related Escrow documents). Compares documentation to data in nCino and Laserpro and manually inputs appropriate fields into the front-end systems and FIS as needed. (Regulations impacted; Flood). 
  • Monitors pipeline of upcoming New Accounts work using reports and or views from the various front-end systems and business lines. Reviews and verifies receipt of required loan documentation within the front-end systems or loan folders. 
  • Quality control of Express loans that have been automatically loaded to FIS Core. Monitor the New Accounts e-mail box for daily loan loads, quality control the documents to the data that is loaded to FIS along with verifying fees and deposits. 
  • CIS Daily work and backup
    • Process all incoming Customer and Account maintenance request received via CIS Admin box, US Mail and Inter-Office mail.  Perform all maintenance via Metavante Insight.  Requests may include customer address changes, name changes; combined statements and telephone number changes as well as various other requests. Adhere to all USPS guidelines as well as Regulation P and GLBA.
    • Monitor CIS daily exception reports. Preform file maintenance in FIS when needed for data such as Opt Out Coding, Relationship changes, Duplicate customers, Invalid TAX ID’s, etc. while ensuring that the CIS standards set by the bank are maintained. 
    • Research all Return Mail from the U.S. Postal Service.  Send letters to customers for signature approval on any change of addresses received by the USPS.  Code specific account mailings as “bad address” when no new or current address is available.  The coding is done via the Return Mail Database / MassExchange processing.
  • Ensure continual adherence to all State and Federal regulations, bank policy and procedures including but not limited to RESPA, Flood, GLBA & UDAPP. 
  • Identify process improvements and efficiencies across all areas of responsibility. Work with management to leverage innovation and resources to achieve measurable results.

Job Requirements

PROBLEM SOLVING & DECISION MAKING: •Ability to balance changing priorities and work demands •Must work independently to follow established procedures in order to complete work within the required time frame •Performs a variety of clerical tasks of moderate complexity. •Daily work is subject to proof and review. Errors not corrected would have a moderate impact to the Bank or customer potentially resulting in financial loss and reputation risk of the Bank. •Works under general supervision and resolves routine problems. •Ability to balance daily priorities with volume of return mail. •Ability to research and resolve customer address issues. REQUIREMENTS: Education and Experience •2-4 years banking experience is preferred •Completion of high school degree or equivalent required •Experience reading and working with Commercial loan documentation •Experience reading Consumer and Mortgage loan documentation Skills/Knowledge •Proficiency with business machines (i.e. adding machines, PC skills) •Proficiency with PC software (i.e. Microsoft Word, Excel, Internet) •Accuracy and attention to detail •Loan knowledge including, but not limited to, billing receivables, accruals, modifications, must be able to interpret and follow loan notes, bills/statements and bank policies and procedures. •Average to strong interpersonal skills •Strong oral and written communication skills
Job ID: 03723
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