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Assistant General Manager

Levy Chicago Full-Time
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LOCATION: River Roast - Chicago, IL


To assist the General Manager in achieving annual sales and profits in overall operation, while exceeding guests' expectations through strong leadership and management skills and by living "The Levy Difference."

Major Areas of Responsibility

* Has strong attention to detail
* Holds team accountable to steps of service to deliver great guest service
* Ensure that team members consistently deliver Thousand Detail Dining to every guest, every time
* Ensures team members have the tools necessary to complete their jobs
* Ensures show quality standards are maintained at all times
* Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
* Regularly obtains feedback from clients and guests to improve operations
* Supports and communicates Company initiatives
* Respond and assist in any departmental guest service issues
* Executes all menus, promotions and programs as outlined by General Manager in accordance with Levy Restaurants standards
* Acts as a liaison with team, including partner's operational team, Levy Restaurants team and other areas as needed to ensure efficient operational performance
* Ensures that daily walk-throughs are being conducted in both FOH and BOH for every event

* Thoroughly and accurately uses applicable Levy systems (BOSS, Point-of-sale, WFM and more)
* Ensures that all security, safety and sanitation standards are achieved
* Achieves daily sales and assigned cost goals
* Achieves assigned budget goals
* Employs good safety and sanitation practices
* Follows and enforces responsible alcohol service policies
* Executes required daily reporting in a timely manner
* Ensures required department reports are completed and information is compiled at month end closing
* Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook
* Forecasts and adequately schedules team members to meet operational needs and desired targets


* Uses all performance management tools to provide guidance and feedback to team
* Promotes a cooperative work climate, maximizing productivity and morale
* Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
* Interviews, hires, trains and develops team members according to Levy guidelines
* Displays a positive attitude towards team members
* Mentors department managers to develop their skills and leadership abilities

Levy is an equal opportunity employer. At Levy we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Recommended skills

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About the company

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