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AI Solution & Sales Engineer (US Remote)

TTEC Englewood Full-Time
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When everything's connected, how we connect is everything… and we'd like to connect with you too!  We’re looking for you to join our AI Center of Excellence team as an AI Solution and Sales Engineer with TTEC in a remote role. This is a telecommuting opportunity with travel requirements. 


Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 


Who We Are

At TTEC, you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. With 49,500 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer simple, personal and exceptional.  Jump on board, join our journey, and take your career amazing places along the way!

What You’ll be Doing 

Looking for an opportunity where you’ll be the primary technical resource for our Sales team taking a consultative approach with our customers, identifying pain points and driving technical alignment between customer needs and our AI product? This role is a combination of sales engineer, solution architect and technical support. You’ll serve as a product and industry expert, effectively describing and demonstrating our solution as well as promoting our vision and approach. You’ll be a trusted point of contact for our customers while advancing the sales process. As the technical expert, you’ll work with clients to understand their requirements and design the right solution for their business needs. At the same time, you will be a liaison to the engineering team to drive the direction of the product. By combining your personality with your technical knowledge, you can be an unmitigated success.


On a typical day, you’ll:

  • Conduct online and in-person demonstrations of the product
  • Work hands-on with customers to integrate and implement the solution
  • Design and implement Virtual Assistant solution prototype for pilot customer
  • Support the Sales team with technical product knowledge and objection handling in customer meetings
  • Work closely with Engineering team to ensure smooth prospect-to-customer transitions and long-term customer success
  • Help the sales team move toward closing by making customer product trials a success
  • Maintain client loyalty by serving clients above and beyond their expectations and acts as an internal champion on behalf of the client
Why You? What You Bring
  • You have a bachelor's degree or higher in computer science, engineering, information systems, other technical major, or equivalent experience, prior experience in enterprise Saas space is a big plus
  • You understand APIs or can quickly learn the ins-and-outs, understanding of existing AI chatbot products and technology is a big plus
  • You have outstanding communication skills that enable you to converse easily with everyone from end users to C-level executives
  • You can get hands on with the product and apply logic principles to conversational workflow design, understanding of challenges in enterprise IT operations, security and compliance a big plus
  • You have a strong desire to learn in a rapidly growing and dynamic startup environment
  • You have strong skills to manage multiple timelines and complete tasks quickly within the constraints timelines and budgets 

Why TTEC? 

What We Offer:

When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer benefits and perks such as the below to support your quality of life, goals, and future needs:

Be Financially Sound

We want you to reach your personal and professional goals and offer financial benefits such as:

  • Health and flexible spending accounts
  • Retirement plans
  • Tuition reimbursement programs
  • Financial wellness program

Be Developed
We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

  • Mentorship programs
  • Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
  • Professional development courses in TTEC University
  • Scholarship program and tuition reimbursement
  • Visibility in our global career pathing and internal mobility opportunities

Be Healthy
We support healthy living and have the tools and resources to help you such as:

  • It’s Ok, We’re All Human wellness program
  • Wellness incentives
  • Company health and wellness programs
  • Dedicated health and wellness navigators and employee assistance programs
  • Generous paid time off and other leave of absence programs
Be the Difference

You’ll have the opportunity to make a positive impact in your community:

  • Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
  • Our team helps fundraise and volunteer their time in their communities

If you're a military veteran, active duty guard or reserves, or a military spouse:
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!


For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.


As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening.  TTEC is an Equal Opportunity Employer.


Recommended skills

Consultative Approaches
Sales Process
Customer Experience
Sales Engineering
Demonstration Skills
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