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  • Glendale, CA 91205

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Process Improvement Consultant (RN Required) - Training and Auditing - Glendale, CA office or Remote in CA - 138025

Anthem, Inc. • Glendale, CA

Posted 9 days ago

Job Snapshot

Travel - None
Healthcare - Health Services
Health Care


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Job Description

Anthem, Inc. is the nation's leading health benefits company serving the needs of approximately 40 million medical members nationwide.

Your Talent. Our Vision. At Anthem Blue Cross, a proud member of the Anthem, Inc. family of companies,  it’s a powerful combination, and the foundation upon which we’re creating greater access to care for  our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve. 
Process Improvement Consultant (RN Required) – Training and Auditing – Glendale, CA office preferred but can also be Remote in California
Responsible for generating process improvements that bring about measurable improvement in quality and/or efficiency.  Contributes to achieve department's objectives by serving as key contact for researching and implementing solutions and tools for new systems and other key operational improvements, provide guidance to leads, operations experts, associates, and/or managers on process improvement issues. Primary duties may include, but are not limited to: 
  • Represents the department on process improvement teams, special projects and implementation of new technology.
  • Lead role in coordinating annual review/revision of procedures.
  • Leads the training of associates when new processes or procedures are implemented; supplements new hire training.
  • Communicates process information and facilitates workgroups to ensure accurate and consistent workload reporting.
  • Review /analyze monthly workload reports to ensure goals are on-target (timeliness, backlog) across all operational sites. 
  • Identify areas of concern & implement corrective plans if necessary.
  • Uses reports and production statistics to represent unit(s) in departmental process improvement and system changes and provides specialized input on reports to management.
  • Perform staff audits to ensure compliance with policies and procedures; provide feedback to staff and manager(s).
  • Requires a BA/BS degree in a related field, 5-8 years of related experience; or any combination of education and experience, which would provide an equivalent background. 
  • RN required.  
  • Certified Project Manager preferred.
  • Previous experience in high-volume operations (Utilization Management, Case Management) required.
  • Demonstrate ability to analyze existing and potential workflows, processes, supporting systems, and procedures and identifying improvements required.
  • Excellent oral, written and interpersonal communication skills required. 
  • Strong analytical, organizational, planning, problem solving and project/decision facilitation skills required.
  • Ability to travel maybe required.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at EOE. M/F/Disability/Veteran.
Job ID: 138025
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