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  • McHenry, IL

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Library Customer Service Representative

Follett • McHenry, IL

Posted 10 days ago

Job Snapshot

Education - Teaching - Administration

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Job Description

Library Customer Service Representative

Monday - Friday 9:00AM - 6:00PM CT

The Library Customer Service Representative provides support for our school library customers and Sales team. In this role you'll manage communication and requests from our customers and sales representatives via phone calls, email, and live chat in order to resolve various requests or inquiries.

Responsibilites include:

  • Check daily on previous adbills, orders, commitments, open cases and daily email from management and/or supervisor requests.
  • Research and process returns and/or replacements.
  • Enter new and manage existing orders.
  • Coordinate with other departments and/or Dedicated Customer Service Reps regarding shipping, credits, title availability, rework, cancelled orders, and picklists.
  • Update customer profiles / reruns.
                                           ~ We Look forward to Working With You ~


Job Requirements

2 or More years of Customer Service Experience

High School Degree or Equivalent

Basic experience with Microsoft Outlook, or Similar Email Platform

Basic experience with Microsoft Word

Excellent written communication skills

Excellent verbal communication skills

Job ID: 5000409094106
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