Technical Customer Service Rep - Receive inbound telephone calls, chat messages, and emails on product questions. Provide excellent customer service, technical troubleshooting, and problem resolution. Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication. Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction. Open trouble tickets using the trouble ticking tool CSR and document action steps and resolutions including follow-up. Ensure issues are fully documented within the CSR trouble ticket tool application that allows for seamless escalation to other personnel as required. Use professional judgment to resolve a problem. Escalate customer concerns as necessary to management, as required. Serve as liaison between customers and other personnel. Communicate problems and trends to team for internal resolution. Tier 2 or 3, you will assist and communicate with Tier 1 seasonal technical support and resolve reported problems. Provide assessment of existing systems and recommend improvement. Develop technical solutions to be posted to both internal and external knowledge base. Software testing of new and enhanced software applications. Perform other duties as assigned
By partnering with Kelly® Technology, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Complex Problem Solving