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Company Contact Info

  • Peachtree Corners, GA 30092
  • Roberta Hall
  • Phone: 6783898222
  • Phone:: (770) 754-9636

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Bilingual Customer Service Rep - A

AppleOne • Peachtree Corners, GA

Posted 21 days ago

Job Snapshot

Degree - None
$13.50 /Hour
Other Great Industries

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Job Description

This Bilingual Customer Service Rep Position Features:
This is a peak season opportunity starting 11/06/2018 with the potential of going permanent for the right candidate. Must have open availability, great attendance and performance driven for this for this 24 hour call center.
Training Hours: 10:00 AM to 7:00 PM Tuesday-Saturday for 3 weeks
All candidates will start their assigned shifts after training.
Bilingual: $13.50/HR
Bilingual Spanish/English or French/English
•Answer inbound customer service phone inquiries related to financial service cards (GPR, Single Load, B2B rewards, Toll and Wireless) in accordance with the Financial Services Customer Service Manual; or related training material.
•Answer inbound calls in timely manner in accordance with company?s goals for call intake
•Provide timely, accurate and courteous responses to the customers concerns or questions in accordance?s with regulations.
•Perform basic Cardholder Customer Service functions in an accurate, timely and courteous manner; i.e. Lost/Stolen Cards, forgotten PINs.
•Perform pin redemption for customer?s having an issue with using the IVR (i.e. Document Cardholder Customer Service activities.
•Follow escalation events procedures in accordance with Financial Services Customer Service Manual. (i.e. Chargebacks, disputes, potential fraud, etc.)
•Understand, utilize and adhere to the Financial Services Customer Service Manual that is used to govern Customer Care activities.
•Meet reporting requirements as designated by Supervisor or other Management; including but not limited to schedule adherence, average handle time, quality score, and attendance.
•Other Financial Services Customer Service activities as designated by Supervisor or other Management.
Apply for this great position as a bilingual customer service rep today! We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age (40 and over), gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law.

Job Requirements

•Strong verbal and written communication skills are critical
•English, Bilingual Spanish/English or French/E
Job ID: Bilingual Call Cente.115425
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