Our client, a public research university in the Twin Cities of Minneapolis and Saint Paul, Minnesota, has an excellent opportunity for an Administrative Assistant (specializing in benefits) to join their team!
Principal Office & Administrative Specialist – Benefit Open Enrollment
The Employee Benefit Open Enrollment is October 30, 2020-November 30, 2020 and the call and email volume spikes significantly during the time period of September through December. We are looking for a Principal Office / Administrative Specialist to assist with Benefit Open Enrollment Responsibilities include:
u25cf Understand the Client’s medical and dental plans for employees and retirees
u25cf Communicate to employees and retirees via email and phone calls the process and benefit plans.
u25cf Ensure all Open Enrollment paperwork is completed and sent on to be processed.
u25cf BA/BS in Human Resources/Benefits, Health, Retirement, Counseling, or a related field; or a combination of education and relevant professional experience to total at least 4 years.
u25cf Experience using Microsoft tools like Word and Excel, Google documents, and HRMS systems.
u25cf Strong commitment to and experience in providing professional customer service to clients.
u25cf Excellent communication skills, written and oral.
u25cf Preference given to candidates with experience providing customer service in a call center environment.
u25cf Demonstrated knowledge of health and welfare benefit plans and Open Enrollment elections.
u25cf Experience resolving complex health claim or benefit issues desired.
u25cf Ability to work independently and in a team environment.
u25cf Experience with PeopleSoft Benefit Program and Customer Relationship Management (CRM) software.
u25cf Knowledgeable on the following HR topics: payroll administration, employment verification, I-9 compliance, applicant process, paycheck deductions, direct deposit, timecard entry, employee classes, and absence management processes, etc.
u25cf Excellent analytical and problem-solving abilities.
u25cf Experience with or ability to work with individuals of diverse backgrounds and cultures.
u25cf Knowledge of HIPAA compliance.
About the Job:
65% Contact Center Functions:
u25cf Provide client support via telephone, email, and in person.
u25cf Provide consultation and assistance to current and former employees with payroll, recruiting solutions, retirement, health, welfare benefits, and other areas defined by leadership.
u25cf Answer questions regarding eligibility, coverage options, enrollment, and plan provisions.
u25cf Work with appropriate employee benefits division and/or vendors to resolve problems.
u25cf Maintain current knowledge of mandatory and voluntary retirement programs, as well as investment options and catch-up provisions. Calculate and educate participants on contribution limits to 403(b) and 457 voluntary retirement programs.
u25cf Assist employees with transitions to Medicare health plan options, life event / status changes, severance programs and policies, and direct billing process for employees on leaves of absence.
u25cf Utilize a Customer Relationship Management tool for case management.
u25cf Meet all service levels as set by leadership
u25cf Utilize knowledge documentation to answer questions consistently and quickly
30% Department Support:
u25cf Provide support at the Foreign National Support Desk by processing I-9 appointments and I-9 paperwork via I-9 Express.
u25cf Provide support at the Foreign National Support Desk by processing tax treaty appointments.
u25cf Provide guidance and consultation to departments and outside agencies on matters relating to University benefit programs, HR processes, data and systems.
u25cf Able to recommend and implement process improvement opportunities
u25cf Able to discuss benefit policies and guidelines with department personnel to ensure correct benefit enrollment, eligibility, and deductions.
u25cf Able to assist with peer training.
5% Special Projects:
u25cf Serve on committees and work groups, manage special projects, and perform other duties as assigned.
u25cf Provide support for New Employee Welcome and present enrollment workshops on a rotating basis.
u25cf Provide support and Employee Benefits Health Fairs during Open Enrollment period.
Complex Problem Solving