Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Idd27974wqnn76bx4gx

Vendor Support Representative

Credit One Bank Las Vegas Full-Time
Apply Now

Credit One Bank, N.A. is a technology and data-driven financial services company offering a full range of consumer credit card products. In addition to being one of the largest credit card banks in the United States, Credit One Bank is the exclusive issuer of the Official Credit Card of NASCAR®, the Official Credit Card of the NHL's Vegas Golden Knights, the Official Credit Card of the Big 12 Conference, and the Official Credit Card of the Las Vegas Aviators.

We are looking for highly qualified professionals at our state-of-the-art, corporate headquarters in Las Vegas, NV. In addition to providing our card members with superior value and service, we are dedicated to providing engaging and challenging career opportunities for our employees. As a member of the Credit One Bank team, we'll help you be your best and support you so you can reach your full potential.



Position Summary

Customer Service Vendor Support Representatives will be reporting directly to the respective Supervisor/Manager, will resolve escalated issues as they are presented from both internal and external customers.

Applicant must possess a working knowledge of Account maintenance systems and relevant external industry systems to include Credit Bureaus, regulatory agencies, payment platforms and online verification platforms. A strong working knowledge of Credit Card products / services and applicable Regulations ensuring adherence as required.



Summary of Essential Job Functions

  • Follow policies, procedures and use sound judgment in reviewing and responding through the appropriate escalation channel
  • Strong Customer Service skills for inbound and outbound card member contact
  • Extensive dealing with various lines of business to ensure customer concerns are addressed and resolved
  • Ability to professionally communicate with internal departments and external banking industry contacts
  • Support Outsource Agencies by telephone, email and by processing Online Research Requests (ORR's).
  • Meet team productivity expectations and internal quality standards
  • Performs other duties as assigned




Position Requirements

  • Minimum two (2) or more years of Customer Service related experience, prefer 4+ years
  • Preferred Associate/Bachelor's Degree
  • Preferred Bilingual (Spanish) a plus
  • Preferred Advanced computer skills, with intermediate knowledge of Microsoft Office required. Ability to maneuver efficiently and effectively in a Windows environment, account maintenance systems and relevant external industry platforms
  • Preferred working knowledge of FDR, CAS, Credit Bureau Reports, Cardholder Account Maintenance
  • Excellent verbal/written communication and organizational skills
  • Problem resolution / investigative abilities and detail oriented
  • Must be a self-starter with the ability to work independently and in a team setting with minimal supervision


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. However, the employee may choose to stand and move within cubicle area. The employee is frequently required to use hands to finger, handle, feel, talk and hear; reach with hands and arms. Must possess the ability to effectively hear and communicate. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 2 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be non-exempt.

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

Based on Job Title, Location and Skills
$76K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Vendor Support Representative
Estimated Salary: $64K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 1542/1508

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Credit One Bank is one of America's leading issuers of VISA® credit cards. Issuing both VISA® and MasterCard® credit cards, Credit One Bank provides credit cards to individuals who have been historically overlooked by other banks because of their less than perfect credit. With millions of people carrying a Credit One Bank credit card, we pride ourselves on excellent customer service and an array of credit card products with innovative features.

Credit One Bank is committed to providing our customers superior value and customer service. Whether an individual needs to establish or rebuild their credit, Credit One Bank is here to help them achieve their goals.

Credit One Bank offers the opportunity for customers to rebuild their credit with on-time payments. We provide our customer's payment performance to all three major credit bureaus (Experian, Equifax and TransUnion) every month.

In addition, all cardholders can choose to purchase a custom credit card. They can design their own card using their favorite image to create a one-of-a-kind card design through Credit One Bank's Design My Card service.

Credit One Bank is nationally chartered and is a wholly owned subsidiary of Sherman Financial Group, LLC.

Credit One®, Credit One Bank , Credit One Financial® and the Credit One Bank® logo are federally registered trademarks.

View the full profile