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Training & Operations Specialist at Maximus

Training & Operations Specialist

Maximus Pharr, TX Full-Time
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Job Description Summary

Job Summary:

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.

The Training Specialist develops, carries out, and evaluates training programs for employees and clients. The Training Specialist instructs employees in new technology, management, reporting systems, and safety; must analyze organizational development issues, discover where training would be most useful, and design effective strategies.

Job Duties:

  • Create and develop training curriculum and training materials based on proven adult learning techniques including ADDIE, Rapid Course Development, and Adult Learning Theory
  • Create and develop training scenarios and updates comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis
  • Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards
  • Teach instructional programs in accordance with training or other course requirements and organize materials to be presented
  • Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrate results into new and existing course curriculum
  • Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable
  • Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence
  • Responsible for adhering to established safety standards
  • Must be able to remain in a stationary position for an extended period of time
  • Able to occasionally lift, carry, or otherwise move items weighing up to 25 pounds
  • Work is constantly performed in an office environment
  • Perform other duties as assigned by management

    Education and Requirements:

  • Bachelor’s degree in Education, Communication, English or related field from an accredited college or university or equivalent experience is required
  • 3-5 or more years of professional/related experience
  • Knowledge of standard training procedures and adult learning principles
  • Excellent organizational, interpersonal, verbal, and written communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to successfully execute many complex tasks simultaneously
  • Ability to work as a team member, as well as independently
  • Ability to perform all job duties in compliance with Person First standards, HIPAA guidelines and company confidentiality policies
  • Proficient in Microsoft Office (Word, PowerPoint, and Excel)
  • Intermediate skill with Microsoft Publisher and Visio
  • Experience in completing monitoring reports and providing feedback to staff and/or management as appropriate
  • Responsible for adhering to established safety standards
  • Must be able to remain in a stationary position for an extended period of time
  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
  • Work is constantly performed in an office environment

    Essential Duties and Responsibilities:
    - Create and develop training curriculum and training materials based on proven adult learning techniques including ADDIE, Rapid Course Development, and Adult Learning Theory.
    - Create and develop training scenarios and updates comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis.
    - Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
    - Teach instructional programs in accordance with training or other course requirements and organize materials to be presented.
    - Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrate results into new and existing course curriculum.
    - Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
    - Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence.
    - Responsible for adhering to established safety standards.
    - Must be able to remain in a stationary position for an extended period of time.
    - Able to occasionally lift, carry, or otherwise move items weighing up to 25 pounds.
    - Work is constantly performed in an office environment.
    - Perform other duties as assigned by management.

    Minimum Requirements:
    - Bachelor's degree required
    - May have additional training or education in area of specialization.
    - Develop solutions to a variety of problems of moderate scope & complexity.
    - General application of concepts & principles.
    - Contribute to the completion of organizational projects & goals.
    - Frequent use and general knowledge of industry practices, techniques, and standards.
    - Apply knowledge and skills to complete a wide range of tasks.
    - Communicate on complex or sensitive issues or draft responses for supervisor or manager.

    MAXIMUS Introduction

    Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit [ Link removed ] - Click here to apply to Training & Operations Specialist

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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    Recommended skills

    Curriculum Development
    Written Communication
    Learning
    Microsoft Excel
    Microsoft Visio
    Microsoft Power Point
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    Job ID: 2020-51839

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