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Brighter Vision - Junior Support Specialist (Remote, US) at EverCommerce Solutions Inc

Brighter Vision - Junior Support Specialist (Remote, US)

EverCommerce Solutions Inc Work from Home/Remote Full-Time
Brighter Vision, an EverCommerce solution, is on the hunt for a talented Junior Support Specialist. This is a very unique position requiring a very talented individual. Is that person you?

You:

You have a passion for and enjoy having a direct impact on the success of your clients and their customers. You are thoughtful and creative, with a strong customer service orientation. You have an understanding of HTML, CSS, and design principles, and strive to help your customers to the best of your ability.

The Jr. Support Specialist is responsible for supporting our live client's website needs, which include updating designs, adding content to client sites, and writing SEO. A Jr. Support Specialist answers email and chat and maintains relationships with our clients to ensure edits are done and tickets are responded to within 1-2 business days.

Responsibilities include but are not limited to:
  • Take client phone calls, emails, and chats
  • Answer tickets that are assigned to the T1 inbox
  • Complete any outstanding Phone Call Edits from the days prior
  • Advising clients on design changes
  • Answering basic SEO and website marketing questions
  • Making design & technical changes to their website
  • Noticing opportunities for upsells and cross-sells and passing them on to our sales and success team
  • Designing newsletter opt-in boxes
  • General troubleshooting
  • Managing customer happiness
  • Doing Search Engine Optimization

Us:

Brighter Vision, an EverCommerce brand, is the worldwide leader in website design for therapists. We support thousands of therapists with the designing, hosting, and editing of their website. Very few companies will offer you such a massive impact. We trust and empower our employees, encourage you to take ownership, and provide you with an immense amount of personal responsibility that you won't find at any big corporation.

Brighter Vision is part of EverCommerce's Digital Marketing Solutions division, which includes other brands like Qiigo, Market Hardware, and Socius Marketing. EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

Where:

Brighter Vision has a fun office on the border of Boulder/Lafayette/Louisville in Colorado, and our sister brands in the Digital Marketing Solutions group have offices in Tampa, FL, Atlanta, GA, and Bethesda, MD. If you're close to one of our offices (or any EverCommerce office), you can work fully in-office or in a hybrid model, or this role can be performed 100% remote. Please note that you must be eligible to work in the U.S. without sponsorship to qualify for this role.

Skills and experience we think will make you successful in this role:
  • A background in Design (a BA in Design is preferred)
  • HTML and CSS
  • At least 1 year in a customer support environment taking calls, emails, and chats from customers
  • A positive, get-it-done approach
  • Ability to problem solve quickly, and diagnose issues that may need to be escalated
  • Humility to know when to ask for help but confidence in your ability to support your clients

Benefits and Perks:
  • Flexibility to work where/how you want - in-office, remote, or hybrid
  • Continued investment in your professional development
  • Robust health and wellness benefits
  • 401k with up to a 4% match
  • Monthly wellness stipend
  • Flexible and generous time off
  • Employee Stock Purchase Program
  • Student Loan Repayment Program

Compensation: Please note that the target compensation for this position is $19-21 per hour in Colorado and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Recommended Skills

  • Consulting
  • Creativity
  • Customer Service
  • Design Elements And Principles
  • Humility
  • Passionate
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