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- Burnsville, MN
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Customer Service Representative (Full Time)- South Metro office!
Northern Tool • Burnsville, MN
Posted 28 days ago
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Full Time Customer Service Representative - Work from Home (must reside in Mpls/St Paul area) OR Burnsville office.
Interested in working for a business recognized as a Star Tribune “Top Workplace” in Minnesota the past four years? Want the opportunity to ditch the daily commute and work from home? If so, this may be the job for you!
Level 1 and Level 2 positions available, based on experience.
Average starting hourly rate of pay for Level 1 is $15/hr, based on experience.
We are seeking candidates who are passionate about:
Delivering outstanding customer service
Creative problem solving
Troubleshooting basic product-related inquiries
Learning, developing and growing in their career
Having the flexibility of working from home rather than coming into the office every day
What we are looking for in a candidate:
At least 1 year of experience working with customers
Self-motivated, independent decision-making skills
Strong written and verbal communication skills that convey a friendly and helpful tone
Professional, positive and friendly demeanor that demonstrates empathy and patience
A genuine commitment to providing an Outstanding Northern Experience (ONE)
Bi-lingual (Spanish) a plus
Efficient in general PC skills
High-speed Internet and phone connection (if you work remotely)
A quiet, private place in your home where you can work without background noise (if you work remotely)
A few other things to know:
Contact Center hours of operation are Monday-Friday 7am-6pm. We are looking for folks who are flexible to work varied 8 hour shifts during those hours. Work every 3rd Saturday from 7:00 a.m. – 3:00 p.m and have a day off during the week.
You will be provided extensive training that includes classroom and on-the-job instruction to prepare you for the opportunity to work from home after 90 days. At that time, we will provide the equipment and support you need to do the job from your home.
Outstanding Benefits Package:
Health, dental and vision benefits
401(k) with company match
Paid time off, including sick time, personal days off, vacation and holiday pay.
Generous employee discount
We support your growth and career goals through on-the-job training, learning & development programs and tuition reimbursement