Icon hamburger
US
Customer Service in Franklin,Indiana
Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default3

Outbound Customer Service Representative

HomeAdvisor Indianapolis Full-Time
Apply on company site

HomeAdvisor and our sister company, Angie’s List, are the largest Homeservices marketplaces in the nation. Part of ANGI Homeservices (ANGI), we connect millions of homeowners across the globe with home service professionals through our innovative and user-friendly products. ANGI Homeservices operates 10 brands in eight countries and is headquartered in Golden, Colo.

HomeAdvisor's Homeowner Customer Care Representatives work in an environment that provides the opportunity to earn significant commissions while simultaneously providing unparalleled customer service. This position is a great combination of customer service and sales. We make outbound calls to the homeowners who have contacted us previously looking for a home improvement contractor to follow up on how the project is progressing. We assist them in submitting another request if they are still in need of more estimates and then upsell additional requests through HomeAdvisor.

The Job: 
• Make outbound calls on previous consumer's service requests
• Give excellent customer service to each person 
• Cross and up-sell other services through effective questions and conversation
• Verify the accuracy and validity of consumer service requests
• Participate in meetings and ongoing training sessions

You:
• Are outgoing, with a great personality and people skills
• Aren't satisfied with just a base salary—you want to make money. Career money
• Are dynamic, driven, and competitive—HomeAdvisor is the best, and we want you to be, too
• Thrive in a high-energy, fast-paced setting
• Ability to multi-task and adapt to change

What does it take to work here?
• Experience in a customer service or call center setting preferred
• Upselling experience preferred
• Excellent communication skills and a commitment to world class customer service
• Familiarity with home improvement projects or contractors helpful, but not required
• Strong working knowledge of personal computers (use of Microsoft Word and Outlook)
• Strong phone, typing or data entry skills required
• High School Diploma or GED required

In addition, you'll need to be able to:
• Work in a fast-paced, high-energy call center environment without being distracted (music played throughout the day)
• Sit or stand for an 8-hour shift
• Hear and talk on a phone head/handset
• Be AWESOME
• Have FUN

This is a full-time opportunity to join our team. All candidates must be eligible to work for any US-based employer without sponsorship. We hire smart, talented, driven people every day - this is your chance to knock our socks off. Want a shot? Send us your resume to get the ball rolling

Interested in speaking directly with a Recruiter about the Homeowner Customer Care position? Use our chat tool to sign up for one of our web-based events: URL blocked - click to apply

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

Based on Job Title, Location and Skills
$37K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Outbound Customer Service Representative
Estimated Salary: $64K
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: 4290482002

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.