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Radiology Clerical Associate UNION Radiology Administration Mercy Health St. Elizabeth Part-Time
Mercy Health • Youngstown, OH
Posted 17 days ago
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The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served.
SUMMARY OF JOB RESPONSIBILITIES:
The Clerical Associate in Radiology works under the direction of the Office Supervisor in conjunction with the Radiology Manager. Answers incoming calls, takes accurate messages, and exhibits excellent customer service communication skills. Responsible for operating all necessary information systems to include scheduling patient procedures in computerized scheduling system and/or manually required.
Obtains information to determine medical necessity is present for all testing prior to scheduling of exam(s). The Clerical Associate consults Radiologists, Technologists, or Management as needed to schedule. Is able to make efficient decisions with information given, following proper protocol when scheduling exam. Works well in a high volume area while performing multi-tasks. Is proficient and possesses knowledge of all computer applications relating to Radiology functions. Must be able to perform all secretarial/typing tasks as required. Is flexible with schedule to meet the operations needed for Radiology. Performs other duties as assigned.
Qualifications - Minimum
High school graduate
Computer Skills Required
Medical/anatomy terminology, clerical, filing ability and experience in hospital or related setting preferred.
Knowledge of Radiology practices preferred.
Computer Office skills
KNOWLEDGE AND SKILLS:
Knowledge and skill required to perform the job responsibilities for both technical and dimensional content.
Computer Office skills (Microsoft Office, STAR and database applications, Computerized scheduling system)
Medical and Anatomy terminology
Knowledge of Radiology practices preferred
Clinical, clerical/registration secretarial experience desired.
Operates basic office equipment and machinery (Fax, PC, telephone, Xerox)
Ability to perform multiple tasks
PROBLEM SOLVING/DECISION MAKING:
The degree to which judgment and analysis must be exercised in planning, investigating issues, and evaluating alternative solutions to the challenges posed by the job. Deals with the nature of the decisions, the variety of problems, and how decisions are made in context of the typical requirements of the job.
Makes decisions based on policy and/or consultation with coworker/team members
Requires judgement in selection of alternative courses of action
May adapt principles to new or changed conditions
Solutions generally based on past precedent with some risk-taking involved in developing new approach.
SCOPE OF IMPACT/ACCOUNTABILITY:
The potential impact of actions on results of Humility of Mary Health Partners and the job’s accountability for achieving results.
Impact activities on other work areas within the Radiology Department on a frequent basis
Accountability is primarily indirect but may be shared for activities affecting work area(s)
May provide information to decision-making processes affecting work area(s)
The nature and frequency of interpersonal human relations skills required by the job. The extent to which the job requires cooperation and tact in meeting or influencing others by phone, correspondence, or personal contact.
Frequently advises others on difficult and sensitive issues
Must maintain a high level of confidentiality due to strict confidentiality issues related to Radiology, which include Administrative management, personnel, patients, and physician-related issues.
PRINCIPAL JOB ACCOUNTABILITIES:
Performs scheduling for the HM Radiology Department. Is able to accurately assess request, interpret information according to protocol to create a working accurate schedule.
Answers incoming radiology department telephone calls. Identifies self and department. Triages calls appropriately, and exhibits excellent customer service skills in answering and handling the telephone calls. Receives, screens, and delivers all messages to proper staff members.
Maintains patient confidentiality and uses discretion when discussing patient matters.
Maintains strict confidentiality on all physician-related calls.
Performs medical necessity following protocol to ensure appropriate reimbursements. When not able to obtain, follows appropriate steps (i.e., re-schedule, discussion of ABN, alternate medically necessary testing) when scheduling patients for radiology procedures.
Strives to make efficient use of time. Seeks out work, which needs to be completed. Works on on-going projects. Recognizes when others are in need of assistance and constantly offers to help when own workload permits.
Schedules tests in the computerized scheduling system accurately following protocol. Consults appropriately as needed to confirm a schedule issue or patient prep issue. Assists the department in managing patient flow in rooms as needed, review printed schedules to assure accuracy, distributes schedules as appropriate. Properly checks schedule to match scripts. Responsible for maintaining written physician orders and delivering to appropriate registration sites prior to time of service. Documents in scheduling system status of written orders.
Coordinates the schedule with other department procedures, best accommodates the needs of the patient, physicians’ offices, and nursing units to operationally meet the demands of the Radiology Department.
Proficiently retrieves lab work results on specific Radiology patients prior to exam.
Handles patient’s films according to standardized coding and filing system.
Assists in handling of providing service for copying of films as required.
Retrieves and complies statistics as assigned.
Directs to the Radiology Administrator, Department Chairman, and manager(s) any unusual concerns, situations, or conditions relative to staff, patients, and physicians.
Provides secretarial support to management with taking minutes to department meetings along with the ability to transcribe minutes on an as needed basis. Provides other secretarial duties as required.
Maintains level of office supplies and retrieves supplies as needed to ensure adequate flow of operations throughout department. Routes any service calls to appropriate area.
Possesses knowledge of all PC equipment and maintains the equipment for proper functioning.
Can proficiently operate all office equipment to include accurately loading forms, paper, ribbons, and ink cartridges in printers.
Stocks work area with clerical supplies as needed.
Maintains cleanliness and neatness of work area.
Attends departmental meetings and actively participates in departmental activities and projects as needed.
Supports institutional policies and procedures.
Wears hospital identification badge at all times, and promotes a professional image by adhering to the established dress code.
Participates in own performance appraisal by identifying goals and reviewing progress with manager(s).
Demonstrates a professional commitment to growth and competence.
Adheres to work schedule by being on time and schedules PTO in accordance to department policies.
Creates a positive attitude for others while maintaining a high level of commitment to standard practices in Radiology for Humility of Mary Health Partners.
JOB ACCOUNTABILITIES – Other:
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Employee may be frequently exposed to dust and electromagnetic radiation as in CRT computer screens.
Hours per pay period: 32
Must have medical terminology.
Have excellent organizational and communication skills
Must be able to work weekdays, weekends, holidays and take call.
Shift and Job Schedule
Job Shift: All, Job Schedule: Part-Time
Equal Employment Opportunity
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.