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Customer Care Representatives

Kelly Services Salt Lake City Full-Time
$13.50/ hour
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Kelly Services is hiring for Customer Care Representatives in West Salt Lake Training Starting Dates: 7/22 Training Hours: Mon-Fri 8am-5pm - 4 weeks long Shifts after training: Must be able to work any 8-hour shift between 6am-8pm any day of the week Pay Rate: $13.50 an hour + Unlimited commission opportunity Temp to Hire Job Responsibilities Handle inbound customer contacts regarding product inquiries. Place orders, review existing order status, set up returns and check shipping status. Properly clarify issues; research and explore answers and alternative solutions; implement solutions; escalate unresolved problems. Complete additional special projects as needed. Maintain an elevated level of professionalism with customers while working to establish a positive rapport with every caller to enhance to Overstock brand.
Job Requirements Must have proficient organizational skills and the ability to multi-task. Must be proficient with written and verbal communication skills; email, internet usage. Must be willing to adapt to changes in job requirements while be open and willing to learn. Must be excellent with communication and building customer relationships. Must have a successful track record working in a high-volume environment. Must be Consistent and reliable regarding attendance Must be able to maintain performance objectives such as net promoter score, first call resolution. Preferred Qualifications 1 year of customer service experience in a call center Typing 30 wpm Experience in Microsoft Word, Excel, and Outlook preferred. Education Must have a High School Diploma or GED

Skills required

Customer Service
Problem Solving
Listening
Resolve Customer Issue
Retention Management
Help Customer

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$13
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Customer Care Representatives
$13.50/ hour
Estimated Salary: $64K
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Job ID: US5923RH_27969954

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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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