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Customer Service in Cudahy,Wisconsin
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International Customer Care Advocate

Staff Management Milwaukee Intern
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Staff Management is currently hiring an International Customer Care Advocate for a temporary opening in Milwaukee, WI. Your role will be to serve as a primary contact for international customers by receiving customer requests for orders, quotes, inquiries as well as resolving customer product and service issues through the phone, email, and SalesForce cases.  We are looking for someone to provide a seamless customer experience through expertise, ownership, accountability and responsiveness. In this role you must be able to communicate with internal and external customers. 

You will:

  • Answers standard inbound calls and SalesForce cases
  • Make outbound calls as needed to clear up customer issues
  • Manage email as well as other electronic communications in a fast-paced call center environment
  • Receive, process, and follow-up on customer orders as well as order changes to include quotations, pricing, availability, order follow-up and confirmation of shipment dates
  • Communicate with various internal customers regarding credit holds, order status, scheduled shipment dates or other customer related inquiries as required.
  • Provide timely updates on order status, scheduled shipment dates, and other customer related inquiries as required
  • Responsible for initiating and processing returns through final resolution
  • Support Account Managers to ensure highest level of customer satisfaction as well as to proactively identify issues based on customer interactions
  • Able to show situational adaptability, resourcefulness and interpersonal savviness
  • Maintain customer profile sheets
  • Effectively manage open customer cases in SalesForce
  • Maintain knowledge of business terms and conditions, including INCOTERMS and their proper application in an international transaction.
  • Knowledge of export rules and regulations, free trade agreements, and international banking documents
  • Understands international shipping and global logistics
  • Knowledgeable of business in foreign countries
  • Other duties as assigned

We are looking for:

  • High School diploma required. College degree or equivalent work experience preferred
  • Two years of professional customer service experience required
  • Demonstrated proficiency in keyboarding skills, Windows operating systems, and Microsoft applications.
  • Experience with SAP (or other ERP systems) and Salesforce.com preferred
  • Mechanical or technical aptitude desired
  • Excellent communication/interpersonal skills
  • Ability to work in a highly dynamic team and fast-paced environment with continuous challenges
  • Strong communication and employee relations skills, team oriented
  • Able to show situational adaptability and resourcefulness
  • Fluency in a foreign language recommended (Spanish or Portuguese desired) a plus
  • International business experience preferred

EOE

#L1-KK1


 

Skills required

Customer Service
Problem Solving
Listening
Resolve Customer Issue
Retention Management
Help Customer

Location

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$55K
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International Customer Care Advocate
Estimated Salary: $64K
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Job ID: 95020

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Since 1988 we have enjoyed consistent year over year growth and have outperformed the industry in increased fill rates and lowered turnover rates. These successes have afforded us the opportunity to build proprietary technology systems, software, solutions and a team of experienced consultants that respond quickly to our customers needs.

We appreciate every single customer relationship, and ensure their success through the deployment of our "Blueprint for Success".

SMX is a separate entity wholly owned by SeatonCorp, a Chicago-based recruiting and staffing company, and is licensed to operate in certain jurisdictions in conformity with state regulations. The SeatonCorp family of companies includes: Staff Management, SMX, PeopleScout, StudentScout and SeatonIndia.

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