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End User Compute - IT Hub Technician

TEKsystems, Inc • Boston, MA

Posted 4 days ago

Job Snapshot

Automotive - Motor Vehicles - Parts
Information Technology

Job Description

Our customer, a Global Technology company is looking for an Executive Desktop Support technician. Candidates for this role should have experience with the following:
Highly Polished
Very technical
Windows 7,10, cell phones, video conferences
- iPhone, Android, Blackberry, Surface Pro's
- Executives pick the products they want to use
- Imaging process -building off a USB stick - automation in place through SCCM
- Travel is usually limited but always a possibility
- Standard business hours -730 - 4, 830 -530, 9-6
- Working directly with the CIO
- Intune on the phone, androids, PC's build, fix things on the fly,
- IT Hub - Looking to make a walk up bar - almost like an apple store
- General hours are 9-5

1. Windows 7 and Windows 10 - moving into 10

Mac and how to build Mac's - they are going to be creating a Mac Image (version of Mac- Ideally someone with the latest version
o Strong background/experience providing technical support to Director/C Level Leadership, white glove type support
o Strong PC, network technical skills
o Strong mobile device support skills
o Ability to triage and resolve PC OS and HW issues
o Excellent remote troubleshooting and resolution skills
o Ability to identify and resolve PC, printer, etc. issues
o Experience with desktop sharing tools
o Strong background imaging/re-imaging end user devices
o Excellent communication skills, written and verbal
o Excellent Win 7 and 10 support skills
o Experience with teleconference setup and support
o Excellent follow up skills
o Schedule flexibility
o Ability to be on call 7x24
o Ability to create and update support documentation
o ServiceNow experience a plus but not required

** Excellent customer Service skills are needed for this role. There is an executive officer sitting at this location and it is crucial to have the best support possible. This may include some after hours assistance.

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.
Job ID: 6359871
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