Help Desk Analyst IICompensation:
$55000.00 to $65000.00 yearly
I am urgently recruiting for an IT Analyst role in Midtown Manhattan for one of my best customers. The role is on site. This is a Full-time role and carries an excellent pay package and great benefits and perks. If you believe you have the skills and experience below, please email me a WORD version of your latest resume after calling me at
as soon as possible. This is an immediate full-time.
Responsibilities: This list does not represent all responsibilities for this position. Candidate must be willing and able to assume roles and responsibilities other than these to meet the needs of the organization.
Work side by side with a team of service desk analysts
Assigns, monitors all tickets within the service desk system
Ability to resolve help desk tickets including software and hardware issues
Be a detailed oriented agent for service desk policies and procedures, new technology adoption
Generate and present service desk metrics and reports
Coordinate with staff for ticket escalations and work prioritization
Participate in interviewing and staff evaluations
ITIL framework experience strongly preferred
Systems support including Active Directory, Exchange, Windows desktop/server OS, VMware, VPN
Basic understanding of networking and systems
Printer & peripheral troubleshooting
Excellent customer service advocate
Ability to communicate technical information in a clear manner, both written and verbally, to end users
Active Directory, Microsoft Exchange, Microsoft Exchange Server, Microsoft Windows, Microsoft Windows Server OS, Microsoft Windows 10, VMware, VPN - Virtual Private Network
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Questions? Call your local office at
. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit [ Link removed ] - Click here to apply to IT Support Analyst
for more information.
- Active Directory
- Virtual Private Networks
- Service Desk
- Help Desk
- Windows Desktop