Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mr25ff6spbnz0796p4n

Outbound Call Center Representative

Vaco Technology Louisville Full-Time
$14.00 - $16.00 / hour
Apply Now

$14-$16 hourly; 4 month contract to hire positions available - Louisville, KY

The Outbound Client Services Phone Center Representative is responsible for making calls to provider offices, assisting them with reviewing contracts and ensuring participation in certain insurance plans.



QUALIFICATIONS AND REQUIREMENTS:

  1. . High School Degree, Associates degree or higher preferred
  2. . Knowledge of health insurance
  3. . Excellent customer service skills
  4. . Knowledge of Microsoft Office (Word, Excel, Outlook)
  5. . Excellent verbal communication skills
  6. . Client Services experience (preferred)
  7. . Make outgoing phone calls to provider/client offices


ESSENTIAL FUNCTIONS:

  • Answer questions
  • Process applications
  • Pass on information needed by leadership to complete contracting
  • Track encounters and actions in applicable software
  1. . Provide administrative support to remote clients
  • Assemble notes and supporting documentation
  • Assign and/or complete tasks as required
  1. . Maintains strict confidentiality; adhering to all HIPAA regulations
  2. . Other duties as assigned
  3. . Ability to manage multiple tasks to prioritize needs
  4. . Strong attention to detail
  5. . Strong interpersonal skills with a focus on customer service
  6. . Personable and positive demeanor, especially when dealing with customers and clients
  7. . Ability to maintain confidentiality of information, exercises good judgment and discretion in handling and disseminating information
  8. . Ability to work independently with minimal supervision.
  9. . Ability to establish and maintain effective working relationships with peers, providers, management staff and contacts inside and outside of the organization
  10. . Excellent follow up, problem solving and organizational skills
  11. . Must present a professional appearance and presence when interfacing with customers, staff, management, and vendors
  12. . Excellent communication skills, both written and verbal, and ability to adapt communication style to audience
  13. . Able to change tasks quickly as business needs dictate
  14. . Ability to foster trust and respect among customers, vendors and team members accordingly.


REQUIRED COMPETENCIES



WORK ENVIRONMENT AND PHYSICAL DEMANDS/TRAVEL REQUIREMENTS

  1. . Time spent in office environment
  2. . Ability to sit and type at a computer terminal for long periods of time utilizing close vision to review reports and documents
  3. . Travel: None
Customer Service Experience required

Recommended skills

Interpersonal Skills
Self Motivation
Verbal Communication
Communication
Complex Problem Solving
Attention To Detail

Location

Salary Details

This salary was provided in the Job Posting.
$14-$16
Hourly Salary

Career Path

See the next step in your career
Outbound Call Center Representative
$14.00 - $16.00 / hour
Estimated Salary: $38K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: OUTBO63606

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.