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CRM Knowledge and Best Practice - GMO at PwC

CRM Knowledge and Best Practice - GMO

PwC Detroit, MI Full-Time
**Specialty/Competency:** IFS - Internal Firm Services - Other

**Industry/Sector:** Not Applicable

**Time Type:** Full time

**Travel Requirements:** Up to 20%

A career in Sales and Marketing will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm. You'll focus on designing, developing, and implementing communication programmes and media events to promote and sell the PwC's brand and services as well as contribute to and evaluating our pricing strategies in the marketplace.

The Global Marketing Organization (GMO) creates relevance, distinctiveness and growth for the PwC brand and business. We work together with the global markets and territory marketing leaders to deliver the go-to-market priorities aligned to Platforms, and enable sales and marketing excellence across the network.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

+ Use feedback and reflection to develop self awareness, personal strengths and address development areas.

+ Delegate to others to provide stretch opportunities and coach to help deliver results.

+ Develop new ideas and propose innovative solutions to problems.

+ Use a broad range of tools and techniques to extract insights from from current trends in business area.

+ Review your work and that of others for quality, accuracy and relevance.

+ Share relevant thought leadership.

+ Use straightforward communication, in a structured way, when influencing others.

+ Able to read situations and modify behavior to build quality, diverse relationships.

+ Uphold the firm's code of ethics and business conduct.

The Digital Marketing & Sales Experience Community of Excellence is a global team, accountable for enhancing our customer experience in the digital space. It also leads enhancements and innovations of the existing marketing & sales technologies and leads the drive to deliver platform expansion as determined by future investments.

This position will be part of a team of specialists focused on enabling adoption of Salesforce features and functions across the global network.

**Job Requirements and Preferences** :

**Basic Qualifications** :

**Minimum Degree Required** :

High School Diploma

**Minimum Years of Experience** :

2 year(s) working in a communications or training role, preferably in a B2B environment

**Preferred Qualifications** :

**Degree Preferred** :

Bachelor Degree

**Preferred Knowledge/Skills** :

Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member, identifying and addressing client needs:

+ Leveraging core change management skills, ideally in a professional services environment;

+ Developing a communication and engagement plan informed by an assessment of impacted and influential stakeholders;

+ Developing clear, concise communications tailored for different stakeholder groups and communication channels;

+ Developing of key messages in line with strategic priorities to inform the change narrative;

+ Developing platform learning portfolio (e.g. Playbooks);

+ Developing training approach and content to enable users to use new features and functions;

+ Supporting the development of key metrics to measure effectiveness of change interventions;

+ Knowledge of digital learning platforms (e.g. Walkme) and technology environments to support an in-app learning experience;

+ Supporting the measurement of change intervention effectiveness and analyzing outputs to inform planning for future releases;

+ Able to work independently and collaboratively as part of a team;

+ Able to work across, prioritize and deliver on multiple tasks at once;

+ Building and managing relationships across other marketing functions and the business;

+ Understanding of marketing and sales capabilities, including sales, marketing, brand and integrated content in a B2B context;

+ Using instructional design skills and an understanding of best practice learning principles;

+ Using cloud based platforms in the context of sales and marketing, Salesforce is an advantage; and

+ Using data analysis skills for monitoring and reporting on the effectiveness of change interventions.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: [ Link removed ] - Click here to apply to CRM Knowledge and Best Practice - GMO />
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: [ Link removed ] - Click here to apply to CRM Knowledge and Best Practice - GMO />
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: [ Link removed ] - Click here to apply to CRM Knowledge and Best Practice - GMO />
For positions in New York City, visit the following link for pay range information: [ Link removed ] - Click here to apply to CRM Knowledge and Best Practice - GMO />

Recommended Skills

  • Brand Identity
  • Change Management
  • Coaching And Mentoring
  • Communication
  • Customer Experience
  • Data Analysis
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