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Tech Support Analyst

Services for the UnderServed New York Full-Time
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Position Overview

The Technical Support Analyst will support end users at SUS central location and 145+ facilities in NY... 

  • Experience supporting standard desktop applications (MS Office, MS Windows), internet browsers, anti-virus software and spam software
  • Strong troubleshooting skills with strong emphasis on remote support and diagnostics
  • Desktop/laptop hardware and peripheral installations and configurations including network printers
  • Configure phones and support them via mobile device management system
  • Provide technical support to users throughout the agency regarding specific hardware/applications issues. This may include some off standard hours support and will include visits to facilities
  • Troubleshoot SonicWALL VPN issues and network connectivity issues
  • Responsible for Active Directory maintenance (add users, change passwords etc.)
  • Maintain fleet of network copier/scanners/printers.
  • Ability to respond in a timely fashion to phone calls and email messages for support. Track issues via department tracking system
  • Ability to work effectively within a high paced team atmosphere and manage multiple projects
  • Ability to communicate effectively with a diverse user population, from executives to facilities staff and determine their support needs

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

    • College degree required or equivalent experience.
    • 3+ years of experience directly related to the duties and responsibilities specified herein.
    • MS Office Suite, Windows 7 to latest, Citrix XenApp, Windows Active Directory (AD), TCP-IP, Network & Server Management. SonicWALL Firewalls, Exchange 2013 / Office 365 a plus.
    • Must have driver license.

SUS IS AN EQUAL OPPORTUNITY EMPLOYER

Company Overview

Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting sus.org.

Recommended skills

Sonicwall
Microsoft Windows
Microsoft Office
Server (Computer Science)
Active Directory
Troubleshooting (Problem Solving)
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Job ID: 8194

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Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting sus.org.

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