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Company Contact Info
- Brea, CA
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Scheduler/Customer Service Representative
Medix • Brea, CA
Posted 2 months ago
Essential Job Duties:
Handles intake of multiple phone lines using established scripts, protocols and service processes.
Responds to each call in an efficient, effective, and professional manner.
Accurately tracks and enters calls using appropriate documentation, reporting, and database applications.
Providing status of HMO referrals
Requesting modifications and/or extensions to authorizations
Taking Messages/Transferring calls
Verify eligibility (important candidates know this → training on this will be provided also)
Assisting patients with connecting to patient portal
Resetting passwords for patient portal accounts
Assists with maintaining department databases and resource tools.
Notifies patients of urgent approvals and denials within appropriate time frames, per guidelines set.
Coordinates communication and patient services with Utilization Management Team.
Functions as a liaison between internal departments and patients regarding referral status, authorizations, scheduling appointments, eligibility, patient portal registration, physician information, and complaint resolution.
Interacts with multiple departments, e.g., Resource Management, I.S., Providers, Utilization Management, Claims, and Eligibility to provide resolution to patient and health plan/vendor enquiries.
Understands and uses proper procedures to resolve problems, escalate issues, and achieve objectives in a productive and cooperative manner.
This position does require some travel between two offices and flexibility in start times.