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  • San Bernardino, CA

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Personal Service Coordinator II (Full-Time AM) - Behavioral Health 178

Telecare Corporation • San Bernardino, CA

Posted 1 month ago

Job Snapshot

Healthcare - Health Services
Health Care

Job Description

Personal Service Coordinator II (Full-Time AM) - Behavioral Health 178

Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations, and have over 122 programs and over 3,680 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.

Telecare is proud to have been recognized By The Bay Area Business Times as the 13th Best Place To Work In the Bay Area for 2019!

As part of the Telecare family, Member Assertive Positive Solution (MAPS) is an 85-bed Assertive Community Treatment (ACT) program for adults 18+ with serious mental illness.

Employment Status: Full-Time

Shift: AM, 8:00 am - 4:30 pm

Days: Monday - Friday

Under direct supervision serves as a primary support and case manager for individuals with mental illness by assisting them to live as independently as possible in their chosen community.


San Bernardino County FACT, ACT, and MAPS programs:
o At least thirty semester (45 quarter) units of completed college coursework in behavioral or social science, or
o Sixty semester (90 quarter) units of completed college coursework, which includes 15 semester (23 quarter) units in behavioral science, Psych Tech courses and Alcohol and Drug Certificate courses are acceptable.
o AND one (1) year experience providing mental health services including interviewing and referring participants and performing crisis intervention, or
o Three (3) years of experience in a behavioral health department which involved direct participant contact, or
o Bachelor's degree in a behavioral science and six (6) months experience providing mental health services including interviewing and referring participants and performing crisis intervention.
Sensitivity to multi-cultural populations and issues is required
Must be at least 18 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Four (4) years' experience in a mental health setting
Experience in providing intensive case management, intensive community supports using biopsychosocial rehabilitation concepts is highly desirable
Experience in a mental health setting, outpatient clinic, dual diagnosis treatment or community mental health service preferred

Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
Collaborate with members served to create Recovery Plan goals
Ensure all services described in the Recovery Plan are provided
Works effectively as part of a multidisciplinary team
Facilitate groups according to the needs and interests of members served
Provide appropriate interventions in crisis situations
On a rotating basis perform officer of the day functions for both wellness, duty and Stand by Duty tasks
Collect required data and complete required documentation
Coordinate transitions to lower levels of care
Maintains awareness of community resources and assists members served in appropriate use of community resources
Assists members served with all needs, including Activities of Daily Living
Assists members served in making and getting to essential appointments
Assists and advocates for members served in obtaining appropriate benefits; provide representative payee services
Ensures that members served understand their legal status and rights
Helps members served achieve greater independence and autonomy
Safeguards confidentiality, adhere to HIPPA policies
Provides transportation when needed and appropriate; linkage to community resources
Must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

Position requires transporting Members in own personal vehicle and the program van (acceptable driving record and vehicle inspection for safety)

Thorough understanding of the rights of members served and relevant legal processes
Effective written and verbal communication skills
Organization/Time management skills
Good computer/technology skills
Ability to assess safety risks
Ability to gain trust and build rapport with diverse populations
Excellent driving skills
Knowledge of basic medical and psychiatric terminology
Within three (3) months of employment, ability to apply financial requirements for billing and learn billing codes

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, twist, squat, kneel, push, pull and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and power grasping. The position requires to drive and to frequent Hazardous Exposure (Blood Borne Pathogens, hospital waste, Chemicals & Infections).

EOE AA M/F/V/Disability


GED or better.
High School or better.

Associates or better.
Bachelors or better.

Licenses & Certifications

Drivers License

To apply, visit:

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Job ID: 1457744
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