The Inbound Call Transfer Sales Agent is a destination expert who will motivate Intercontinental Hotels Group (IHG) guests to purchase reward benefit packages with Holiday Inn Club Vacations. This position receives highly qualified inbound leads of IHG guests interested in purchasing Holiday Inn Club Vacations packages
ESSENTIAL DUTIES AND TASKS:
* Sell vacation packages over the phone to qualifying guests.
* Assist guests with questions about the vacation properties, packages, and procedures.
* Determine eligibility of IHG guests per qualification standards.
* Participate in ongoing professional sales training.
* Sales experience preferred
* Timeshare or Hospitality Contact Center sales experience a plus
* Must be flexible to work nights, weekends and select holidays outside of your scheduled shift
* Ability to build rapport and overcome objections.
* Ability to maintain required sales percentages per week
* Excellent communication skills
* Proficient in basic PC knowledge
- Call Centers
- Sales Training