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  • Charlotte, NC 28211

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Customer Service Representative

Kforce Finance and Accounting • Charlotte, NC

Posted 29 days ago

Job Snapshot

Contractor
Competitive
Banking - Financial Services
Finance

Job Description

RESPONSIBILITIES:

Kforce has a client that is seeking a Customer Service Representative in Charlotte, North Carolina (NC). Summary: In this role the Sales Phone Screener will make 200 outbound calls a day, and speak with a wide variety of interested homeowners throughout the United States. Answer incoming inquiries. Effectively provide prompt, accurate and professional responses to customer inquiries. This is an excellent opportunity to get into an entry level position in the field of mortgage sales.

Job Requirements

REQUIREMENTS:

  • High School diploma or GED / equivalent required
  • Previous mortgage sales experience as a Loan Officer is a plus
  • Experience in Windows and Internet-based environment may be required
  • Customer service, mortgage sales or professional office experience preferred
  • Naturally upbeat and positive
  • Pleasant conversationalist, excellent listener
  • Good phone voice
  • Articulate, able to clearly explain and be easily understood
  • Enjoy consistent, routine work
  • Enjoy talking with customers eight hours per day
  • Organized and detailed
  • Execute/prioritize multiple tasks
  • Solid customer interaction / phone / organizational skills
  • Solid verbal, written and listening communication skills
  • Execute/prioritize multiple tasks
  • Solid customer interaction / phone / organizational skills
  • Solid verbal, written and listening communication skills
  • Knowledge of customer service strategies
  • Flexible/adaptable to change (shift changes as a result of business needs)
  • Ability to work independently in a high volume environment
  • PC knowledge
  • Demonstrate knowledge of current dept Policies and Procedures, including but not limited to: Mortgage Loan Officer or Mortgage Sales product knowledge of Mortgage Banking practices preferred
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job ID: FATVF1793475
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