Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Professionally handle a high volume of incoming calls
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
Ability to utilize and navigate multiple systems simultaneously
Resolve customer issues via one call resolution guidelines and/or escalated process
Meet or exceed company and client performance metrics
Responsible for call disposition and account notes as required
Ability to accept and embrace changes within the current business environment
1+ years of experience in customer service preferred
Stable work history
Strong detail orientation and excellent communication/listening skills
Ability to pass all skill assessments
Ability to pass a drug screen and background check
Strong decision making and ability to demonstrate empathy
Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
Highly developed sense of integrity, commitment to customer satisfaction and ability to identify customer needs
Meet all attendance and dependability requirements
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Help us improve CareerBuilder by providing feedback about this job:
Report this job
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to ourTrust and Site Security Team
Job ID: R0000901
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.