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Customer Service Representative job in Twin Falls at C3/CustomerContactChannels

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Customer Service Representative at C3/CustomerContactChannels

Customer Service Representative

C3/CustomerContactChannels Twin Falls, ID Full Time
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Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Description

  • Professionally handle a high volume of incoming calls
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
  • Ability to utilize and navigate multiple systems simultaneously
  • Resolve customer issues via one call resolution guidelines and/or escalated process
  • Meet or exceed company and client performance metrics
  • Responsible for call disposition and account notes as required
  • Ability to accept and embrace changes within the current business environment

Qualifications

  • 1+ years of experience in customer service preferred
  • Stable work history
  • Strong detail orientation and excellent communication/listening skills
  • Ability to pass all skill assessments
  • Ability to pass a drug screen and background check
  • Strong decision making and ability to demonstrate empathy
  • Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
  • Highly developed sense of integrity, commitment to customer satisfaction and ability to identify customer needs
  • Meet all attendance and dependability requirements

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If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

 

Recommended Skills

Active Listening
Customer Satisfaction
Decision Making
Scheduling

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