Robert Half Technology is looking for a Helpdesk Support agent for an upcoming contract to full time hire opportunity. Will be working for a National company to support internal employees IT needs. If you enjoy working with people, in an employee centric environment, this might be the job for you.
Helpdesk Support Agent would be joining a team to support internal employees. Position pays $18.00 to $20.00 an hour on contract and can pay up to $21.00 per/hr. upon full time hire depending on performance on contract. Helpdesk Support Agent will be providing corporate technical support to employees working on financial systems. Are you looking for a company that promotes a positive company culture, which promotes top notch customer service to internal employees and external customers? We are looking for the right team player to join the elite team of Support Agents.
Helpdesk Support Agents are responsible for attempting to resolve service requests related to applications or software incidents; LAN/WAN network and Internet connectivity; hardware and peripheral troubleshooting, break/fix; employee access and password resets; printer, copier and MFP machine issues; and Microsoft Office or Office 365 related problems. Candidates should have at least two years current experience with troubleshooting PC hardware, network connectivity, Windows 7 and 10, MS Office 2010, 2013 or Office 365. Experience using remote access tools to assist end-users. Will need to provide detailed documentation on incident resolution, prior experience working with an IT ticketing system and ITIL methodology would be very helpful.
All candidates required to undergo background check, and drug test.
Helpdesk Support Agent Requirements:
-2+ years of experience in a fast paced, high call volume enterprise level environment.
-1+ years of experience working in casino gaming or finance is highly desired.
-Recent work experience with troubleshooting PC, Laptop or peripherals hardware, software, applications, Microsoft Windows 7 and 10 is required.
-In-depth knowledge of MS Office 2010 & 2013 required and Office 365 desired. -Experience with moves, adds and changes in Active Directory.
-Logging, tracking and documenting IT incidents in a Ticketing Systems.
-Experience using remote access tools to assist end-users is highly desired.
-A+ and Net+ Certification highly desired.
-Must possess clear written and verbal communication skills in English.
-Must be able to provide exceptional customer service to end users.
-Must be able to relay technical information to non-technical end users.
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.