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Front Desk Agent

McKibbon Hospitality Knoxville Full-Time
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TownePlace Suites Knoxville Cedar Bluff


205 langley pl
Knoxville, Tennessee, 37922
United States

Front Desk Agent

What Makes a McKibbon Hotel Front Desk Agent?

The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.

A Day in the Life:

  • Provide exceptional customer service
  • You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
  • You will maintain positive guest relations at all times.
  • You will resolve guest complaints and ensure guest satisfaction.
  • You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
  • You will process all guest check-ins, and verify registration information with the guest.
  • You will handle overbooked or 'walked' guests.
  • You will accept and record wake-up call requests.
  • You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • You will resolve discrepancies on the room status report with housekeeping.
  • You will train with and learn Food and Beverage operations to fill in as needed.

Requirements:

  • Previous experience working as a front desk agent or in a similar role
  • A high school diploma or equivalent vocational training certificate
  • Experience working at a hotel establishment (highly desired)
  • Proficiency with computers
  • Basic math skills
  • The ability to provide excellent customer service and maintain a professional demeanor at all times
  • The ability to input and access information in the property management system and/or points-of-sale system

Ideal Skills & Qualities:

  • Great verbal and written communication skills
  • The ability to create a fun and supportive working environment




 

Skills required

Customer Service
Telephone Consultations
Give Direction
Clerical Works
Provide Information
Provide Guest Service

Location

Salary Estimator

Based on Job Title, Location and Skills
$32K
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Front Desk Agent
Estimated Salary: $44K
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Job ID: req600

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McKibbon Hospitality
Hospitality begins with us. It's not just what we do; it's who we are. Across 8 decades of service, we've developed, owned and managed nearly 100 hotels, partnering with the largest proprietors in the industry. We measure success by the quality of our work and the personal connections we make along the way.

Based in Tampa, FL and Gainesville, GA, McKibbon offers fully integrated hospitality development, management, and renovation services. Our legacy is built on a foundation of integrity, anchored in how we value our guests, treat our associates, and give back to our communities.

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