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  • Boston, MA 02129
  • Jessica Lindsey

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Desktop Support Technician

NWN Corporation • Boston, MA

Posted 25 days ago

Job Snapshot

$25.00 - $30.00/Hour
Computer Software, Computer Hardware
Information Technology

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Job Description

NWN is recognized as one of the top 18 Cisco partners in the U.S. and a leader in the IT services industry with many awards and elite certifications from Hewlett Packard, NetApp, EMC, Microsoft and VMware to name only a few. With nearly 600 employees in 12 locations across the U.S. the company is on a fast track to even greater success.

NWN Corporation is currently seeking four (4) Desktop Technicians for a short-term project on behalf of our esteemed client in Boston, MA. This is a Short-Term Contract opportunity that will begin mid June and is expected to last 6-8 weeks. The pay range for this role is $25.00 - $30.00/hr, based on experience.

IMPORTANT NOTE: This role will have "normal business hours " (i.e. 8a-5p M-F) with some before and after hours work (before 7am, after 5pm). Technicians must have some flexibility in their schedules to accomodate some earlier mornings/later evenings.

The position will work on a mass Migrations project, providing first-level support to internal and external customers for company approved hardware and software applications; troubleshoot, document and resolve or escalate issues/requests using defined processes/procedures, ensure a high level of customer satisfaction.

Responsibilities include: identification, research, and resolution of technical problems such as break/fix, Windows OS, printer issues, drive mappings, etc. Experience with Windows 7/ Windows 10 migrations & support and Active Directory is required.

Desktop Support Technician -- Required Skills and Experience:
  • Associate's degree in Computer Science and/or related program or equivalent experience
  • 3-5 years Desktop Support experience (MUST have some onsite/deskside experience. can not be fully remote/phone support)
  • 2-3 years of experience with  Windows 7/ Windows 10 migrations and support within an enterprise environment  is REQUIRED
  • 1-2 years of experience with Active Directory
  • Experience with Windows 7 and MS Office troubleshooting
  • Strong customer service, technical and troubleshooting skills
  • Understanding of basic networking technologies.
  • Ability to interact professionally with a diverse group, i.e. executives, managers, subject matter experts, escalation groups and end users
  • Must possess a strong sense of urgency and be able to prioritize tasks.
  • Capable of managing multiple tasks and projects with minimal supervision
  • Must be dependable and reliable.

Highly Preferred : Working knowledge of help desk ticketing software system (Remedy, ServiceNow, FootPrint, or similar). MCITP, MCTS, A+, or Network+ certifications, are a major plus!
Job ID: 19-00065
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