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Desktop Support Technician

NWN Corporation Boston Contractor
$25.00 - $30.00 / hour
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NWN is recognized as one of the top 18 Cisco partners in the U.S. and a leader in the IT services industry with many awards and elite certifications from Hewlett Packard, NetApp, EMC, Microsoft and VMware to name only a few. With nearly 600 employees in 12 locations across the U.S. the company is on a fast track to even greater success.

NWN Corporation is currently seeking four (4) Desktop Technicians for a short-term project on behalf of our esteemed client in Boston, MA. This is a Short-Term Contract opportunity that will begin mid June and is expected to last 6-8 weeks. The pay range for this role is $25.00 - $30.00/hr, based on experience.

IMPORTANT NOTE: This role will have "normal business hours " (i.e. 8a-5p M-F) with some before and after hours work (before 7am, after 5pm). Technicians must have some flexibility in their schedules to accomodate some earlier mornings/later evenings.

The position will work on a mass Migrations project, providing first-level support to internal and external customers for company approved hardware and software applications; troubleshoot, document and resolve or escalate issues/requests using defined processes/procedures, ensure a high level of customer satisfaction.

Responsibilities include: identification, research, and resolution of technical problems such as break/fix, Windows OS, printer issues, drive mappings, etc. Experience with Windows 7/ Windows 10 migrations & support and Active Directory is required.

Desktop Support Technician -- Required Skills and Experience:
  • Associate's degree in Computer Science and/or related program or equivalent experience
  • 3-5 years Desktop Support experience (MUST have some onsite/deskside experience. can not be fully remote/phone support)
  • 2-3 years of experience with  Windows 7/ Windows 10 migrations and support within an enterprise environment  is REQUIRED
  • 1-2 years of experience with Active Directory
  • Experience with Windows 7 and MS Office troubleshooting
  • Strong customer service, technical and troubleshooting skills
  • Understanding of basic networking technologies.
  • Ability to interact professionally with a diverse group, i.e. executives, managers, subject matter experts, escalation groups and end users
  • Must possess a strong sense of urgency and be able to prioritize tasks.
  • Capable of managing multiple tasks and projects with minimal supervision
  • Must be dependable and reliable.

Highly Preferred : Working knowledge of help desk ticketing software system (Remedy, ServiceNow, FootPrint, or similar). MCITP, MCTS, A+, or Network+ certifications, are a major plus!

Skills required

Technical Support
Resolve Technical Issue
Provide User Support
Operating Systems
Provide Technical Assistance
Provide Desktop Support


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

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Desktop Support Technician
$25.00 - $30.00 / hour
Estimated Salary: $91K
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Job ID: 19-00065


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NWN Corporation is a systems integrator that’s knowledgeable and experienced in current as well as cutting-edge technology, offering businesses a complete range of solutions. We represent products from leading manufacturers such as Cisco, EMC, HP and Microsoft. Our clients include major banks, universities, K-12 school systems, community colleges, hospitals, state and local government agencies and businesses operating locally,nationally and internationally.

NWN has been ranked in the VAR Business magazine Top 500 North American Resellers for the last three years and is currently ranked the #1 fastest growing reseller in North America.

Our approach to business is simple:we take the time to understand a client’s needs then develop IT solutions to meet today’s challenges while providing a foundation for the future. As their trusted IT advisor, we help clients make short-term and long-term decisions on how technology will contribute to their success.

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