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Customer Service Engineer - InVitro - Washington, DC at Siemens

Customer Service Engineer - InVitro - Washington, DC

Siemens Walpole/Massachusetts, MA Full-Time
Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Service Engineer to Pioneer breakthroughs in healthcare. For everyone. Everywhere. Location: Washington DC Shift: M-F 10a to 7p Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at [ Link removed ] This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be responsible for: You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Diagnostics instrumentation (primarily Dimension and Vista Chemistry products) at customer sites with minimal supervision. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. • You have experience in testing, repairing and maintaining capital medical equipment • You have strong customer service and communication skills • You are proficient in the use of tools and service test equipment • You have experience in testing, repairing and maintaining capital medical equipment Required skills to have for the success of this role • Minimum high school diploma; technical Associates Degree or equivalent preferred. • Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting. • 5+ years experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed. Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by state law. Accommodations may be requested for certain medical or religious reasons. If you choose to submit an accommodation request it should be submitted within 3 business days of receiving a verbal offer. Details on how to submit approval will be provided by your recruiter. An accommodation approval must be confirmed prior to your start date. A start date cannot be confirmed until the accommodation has been reviewed. An accommodation is based on your role. If you are a currently a Siemens Healthineers employee with an existing approved accommodation, it will need to be re-evaluated prior to starting a new role. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. If you want to join us in transforming the way healthcare is delivered, visit our career site at [ Link removed ] If you wish to find out more about the specific before applying, please visit: [ Link removed ] As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Organization: Siemens Healthineers Company: Siemens Healthcare Diagnostics Inc. Experience Level: Mid-level Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.

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