Icon hamburger
US
Customer Service in Florida
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default3

Customer Service Representative (Call Center)

Innovel Winter Park Full-Time
$12.70/ hour
Apply Now

The Member Experience Associate I acts as the single point of contact for customers and clients. This position serves as the concierge for the customer related to home delivery & installation. This role investigates and documents issues as well as escalates delivery installation and routing issues to management and works with the local Manager to find a resolution.

JOB DUTIES/RESPONSIBILITIES:
* Processes and creates home delivery and installation orders for both MDO and remote delivery events including manual orders. Updates and manages home delivery orders with customer requested updates and or changes. Updates computer systems with required information to ensure accurate capturing of information to include logging data, updating order notes and comments.
* Processes all inbound/outbound calls from Delivery Teams, clients and customers related to home delivery events. Ensures same day resolution for any issues .
* Monitors home delivery routes and trucks to ensure on time performance. Communicates any changes impacting the customers delivery event or promised time window. Works to ensure all delivery stops are updated with the correct status.
* Actions escalations with urgency and captures applicable data including identifying root cause, resolution, and tracking.
* Assists the customer, client, Market Manager, and delivery carrier on all home damage claims or delivery complaints to the customer s satisfaction on the day of delivery.
* Works to ensure all home delivery stops are updated with the correct status at the close of business each day. Also monitors and updates all deliveries scheduled through our remote carrier (XPO)
* Analyzes routing information and adjusts the daily routing configurations to obtain a reasonable solution from all customer information for each delivery location.
* Supports routing operations for all locations and assists in problem solutions and detection of issues. Communicates to appropriate business unit
* Generates appropriate routing reports and communicates with delivery locations on expected truck and stop counts
* Processes the Asset Protection Reporting to determine root cause, captures data, reports any Asset Protection and training issues.
* Performs other duties as assigned

REQUIRED SKILLS:
* Ability to follow direction and handle stressful situations
* Ability to work variable and flexible hours including nights and weekends
* Strong organizational and time management skills
* Ability to solve problems and handle multiple tasks in a fast paced environment
* Working knowledge of 3rd Party Support, Routing, Driver Gate and Dispatch Monitoring processes
* Working knowledge of the Home Delivery Guidelines
* Strong computer skills
* Strong organizational and time management skills

PREFERRED SKILLS:
* Experience in Customer Service

JOB REQUIREMENTS:
* High school diploma or equivalent
* Less than one year of related experience
* 18 years of age or older

The Member Experience Associate I acts as the single point of contact for customers and clients. This position serves as the concierge for the customer related to home delivery & installation. This role investigates and documents issues as well as escalates delivery installation and routing issues to management and works with the local Manager to find a resolution.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$12
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative (Call Center)
$12.70/ hour
Sales Representative
Estimated Salary: $64K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Job ID: 973903BR

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Innovel Solutions, Inc. provides supply chain solutions
to retail, manufacturing, commercial, and military markets in the United
States. It offers warehousing, transportation, installation, home delivery,
freight/carrier, and end-to-end custom solutions. Innovel Solutions, Inc. was
formerly known as Sears Logistics Services, Inc. The company was founded in
1939 and have remained unwavering in our commitment to best-in-class retail
supply chain solutions.



 



With one of the largest warehousing and transportation
networks and fastest home delivery in the industry, Innovel gets the job done
quickly, innovatively and cost-effectively.