Role: Technical Manager

Location: Denver, CO

Duration: 12+ Month Contract

Interview: Phone/Skype

JOB DESCRIPTION:

The Consulting Engineer is an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers.

Business Critical Services combines the power of Cisco Analytics and Knowledge with the best in class technical expertise and consulting (that's you) to drive value, innovation, and adoption in our customer's network.

Helping them to reduce risk, drive innovation, and maximize their network to meet business objectives.

You will be the customer's trusted advisor and subject matter expert helping the customer understand their network, how to reduce risks, and take advantage of the technology.

You will work with Client Engineering to advocate for new innovation for your customer, and as a liaison share what is coming with your customers to help them be on the cutting edge of innovation.

Who You'll Work With

Our team supports Cable Service providers, driving innovation at some of the most innovative customers in the world.

This space is defining the 'Future of Work' and charting the course of innovation for Service Provider and Large Enterprise Networks.

You will be partnered with a team of talented Consulting Engineers, Project Managers, and Delivery leaders obsessed with our Customer's Success and showing them the value Cisco brings to their business.

Who you Are

You are a CONSULTANT you have strong advisory, consulting and interpersonal skills coupled with deep technology skills in Cisco Routing and Switching platforms, specifically those supporting cable space applications.

You will be face to the customer, working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments.

You are a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues and urgent customer demands.

Roles & Responsibilities:

Align and drive focused work with customer's business strategy and objectives.

Present and articulate to executives and individual contributors, the status and business value of CX Consulting and Business Critical Services on a regular basis

Engage cross-functional Cisco resources to ensure comprehensive, coordinated, and unified support experience

Drives architectural, design and integration engineering for complex network infrastructure solutions.

Assists customers in analyzing and adopting best practices for configuration, software lifecycle management, network health, and security.

Builds and maintain consultative / trusted advisor relationship with clients

Performs problem analysis and acts as technical specialist for the complex deployments and provides highest-level crisis management.

Solve complex, multi-functional technical issues that cross boundaries over many disparate products technologies.

Participates, contributes, shares in the development and improvement of service offerings and delivery collateral.

Develop internal relationships with the Cisco Business Units and Development Engineers to further customer specific issues

Training and mentoring other Consulting Engineers

Onsite customer presence is expected on a weekly basis

Desired Education, Skills, and Certifications

Typically requires BS, CS, University degree or equivalent plus 5+ years' experience in network engineering or telecommunications support environment.

CCIE in Route & Switch, Service Provider or Data Center Technologies is a plus

5-7+ years supporting Cisco Route and Switch solutions.

Experience with the Cisco NCS5500/NCS5700 platform is highly desirable.

Strong working knowledge of IOS-XR configuration and management; knowledge of IOS-XE is a plus

Remote management & Automation highly desirable

Experience with Converged Interconnect Networks (CIN) is highly desired (all digital, IP routed network that enables a Distributed Access Architecture (DAA) connecting a Cable MSO's CCAP Core with their distributed RPD devices)