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Customer Support Specialist

Nesco Resource Grand Rapids Full-Time
$20.00 - $22.00 / hour
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Major purpose:
As a Customer Support Specialist you will ensures complete Customer Satisfaction with successful and timely execution of all Purchase Order requirements (Commercial and Military).
Includes the following. Other duties may be assigned.
• Act as primary point of contact, handle all customer inquiries including but not limited to: problem resolution, order entry, quoting, schedule changes, credit issues, forecasting, warranty administration, return of material, and AOG support.
• Prepares sales orders documenting all contract requirements for all affected departments.
• Manages customer relationships beyond current business activates by developing partnerships with customers.
• Maintain current customer files including contracts and customer correspondence.
• Archive files greater than on year old.
• Maintain a 5-D work area.
• Identify, recommend, and implement innovative process improvements as it pertains to the Customer Support function.

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

 

Recommended skills

Creativity
Scheduling
Partnerships
Customer Satisfaction
Forecasting
Administration

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About the company

Salary Details

Based on Job Title, Location and Skills
$21
Below Avg. Average Above Avg.

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Customer Support Specialist
$20.00 - $22.00 / hour
Estimated Salary: $70K
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Job ID: 19-29139

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